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大家好!今天讓小編來大家介紹下關(guān)于外貿(mào)報(bào)價后跟進(jìn)郵件模板(外貿(mào)報(bào)價后跟進(jìn)郵件模板怎么做)的問題,以下是小編對此問題的歸納整理,讓我們一起來看看吧。
外貿(mào)郵件范文?
郵件是外貿(mào)人與客戶溝通的常用方式,那么如何使用郵件從0到1的開發(fā)大客戶呢?
先來看下面這封開發(fā)郵件,也許你也正在套用著相同或者相似的模版,趕緊剎車,別猶豫!
Hello Mr. Jame White
How are you? (分析:“How are you?”的使用本身是沒有問題的。雖然我們從小學(xué)就學(xué)習(xí)這樣的問候方式,但是這句話在很多國家并不太常用。)
We know your company from the internet and we know that your market is in the LED lighting field in Poland. (分析:本句想表達(dá)的邏輯沒有問題,但是寫法和語法欠妥?!癴rom the internet”會給人不尊重和被騷擾的感覺,可以改為具體的詢盤。)
We would like to take this opportunity to introduce our company and products, this is Alice from ABC company, we are one of the largest manufacturer in this field in China, I hope to cooperate with your company. (分析:本句話的句式非常普遍,表達(dá)的內(nèi)容也很籠統(tǒng)。如果公司真的是行業(yè)領(lǐng)軍企業(yè),可以使用一些實(shí)際的數(shù)據(jù)去證明。)
Please allow me to introduce our products to you, we have many items such as LED lamps, outdoors and indoors bulbs and LED strip. We have much experience in this field. I will give you more details about our products if you are interested in them. (分析:比較空泛的描述,給客戶帶來的感受不強(qiáng)烈。這部分可以考慮使用具體的數(shù)字來表達(dá)。)
We will offer you the best price and quality, please go to our website for more details, www.***.com (分析:第一次發(fā)郵件最好不要加上網(wǎng)址,防止被系統(tǒng)當(dāng)成垃圾郵件攔截。)
Can you introduce your company to us, or your target products market, thank you. (分析:這句話不太妥當(dāng)。第一次郵件客戶沒有義務(wù)也不會很愿意回答你的問題)
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. (分析:本句較為空泛,沒有實(shí)際的含義。)
Best Regards
Alice (分析:簽名缺少內(nèi)容。)
對于郵件內(nèi)容,文中已經(jīng)給出了一些分析。
雖然這封郵件在語法和句式上沒有什么問題,并且在前幾年可能可以被奉為“開發(fā)信經(jīng)典模板”,但是如今這樣毫無亮點(diǎn)的寫法已經(jīng)遠(yuǎn)遠(yuǎn)不能吸引現(xiàn)在的客戶,郵件發(fā)出去后也不會有好的效果。
我們再來看看根據(jù)分析修改后的郵件:
Dear Jame
Hoping this email finds you well. (非常地道的美式問候語。)
We know your company is in the LED market from our customer data as the main distributor in European market. (“from our customer data”可能引起客戶的思考:之前是否問過價格或拿過樣品甚至很久之前是不是合作過。這樣的話術(shù)不會給客戶帶來騷擾的感覺。)
We are specializing in LED lighting since 2008, our factory has the production capacity of 20000pcs bulbs with CE, Rohs every month, and the new items will be pushed every week from our ODM department. (用實(shí)際數(shù)據(jù)表明公司的地位與規(guī)模。)
Please contact me for any further information, free samples would be sent to you in our promotion seasons now. (該句有兩個優(yōu)點(diǎn):1. 郵件通篇主動語態(tài),但是這句話是被動語態(tài),閱讀起來可以讓客戶感覺到節(jié)奏的變化;2. “free samples”、“promotion seasons”刺激客戶盡快聯(lián)系索要樣品或下單。)
Have a nice day!
Best Regards
Alice
Company
Tel/Whatsapp
Web
(結(jié)尾簽名內(nèi)容完整。)
修改后的郵件明顯更加簡練,同時話術(shù)表達(dá)在無形中引導(dǎo)客戶進(jìn)一步聯(lián)系。
但是該郵件還是有些簡單,在實(shí)際的郵件中,我們應(yīng)該針對特定的產(chǎn)品與當(dāng)前情況增添較為詳細(xì)的內(nèi)容。
郵件寫作案例
這是一個美國客戶,詢問了我們一款電競椅的價格。我們的業(yè)務(wù)員報(bào)價之后,客戶沒有反應(yīng),跟蹤了幾次依然沒有回應(yīng)。忽然有一天,客戶問我們的工廠是不是在安吉,得到我們的確定后他說要來工廠參觀拜訪。
見面后,客戶在工廠看了一番,沒有留下名片就走了??蛻艋厝ズ笠琅f沒有任何動靜,也不與業(yè)務(wù)員聯(lián)系。
相信這樣的場景很多外貿(mào)人都經(jīng)歷過。
經(jīng)過各方面考量,我們還是決定繼續(xù)跟蹤這位客戶。通過對客戶進(jìn)行背景調(diào)查后,我們了解到了客戶的相關(guān)信息。同時我們也需要考慮到美國的實(shí)際情況。
以上述信息作為切入點(diǎn),我們又給客戶發(fā)了一封郵件,這次我們收到了回復(fù)。
Hi XX,
Hope this email finds you well.
Concerning the issue of that we export from other country to USA, we are still working on it with Haiti and Dominica free trade zone, the strategy way is ok, but we need confirm the details and make sure get the exact cost from China to their places.
We will have the full information at the end of this month, I will update to you in time. (客戶回復(fù):OK let me know what you find out, the only problem I see that is I am sure you know those are 2 countries WITHOUT any factories making anything related to furniture, so even if you can do the paperwork change, I believe that will NOT be accepted by USA customs, they know those are very poor small islands with no factories.)
By the way, the trade war may be stopped soon, we need to make some purchase plan in advance, otherwise every customer will place the orders in the same time, the factory will be very busy and postpone the delivery time too.(客戶回復(fù):I understand, but now we buy from 3 other gaming chair factories, so we do not need any new chairs, until after CNY, since we order a lot of stock to arrive before 12/31/2018.)
Have a nice day!
Best Regards Wishes
Ivan
從客戶的回復(fù)中,可以提煉出三點(diǎn):他與三家工廠在合作;現(xiàn)在不是他的采購期;2018年12月底之前他不需要電競椅。
雖然沒有成功簽單,但是這封郵件也達(dá)到了想要的結(jié)果。我們收到了客戶的回復(fù)并且知道了客戶目前的情況,以及他的采購周期和時間。接下來就需要根據(jù)他給出的時間在合適的時候加強(qiáng)聯(lián)系。
外貿(mào)詢盤回復(fù)模板
根據(jù)詢盤的的不同類型,給大家推薦以下幾個不同的模板~
案例一
We are interested of importing your vases in France. Please quote and send us sample.
我們有興趣在進(jìn)口你們的腰包,請報(bào)價并寄給我們樣品。
籠統(tǒng)點(diǎn):郵件沒有明確指出產(chǎn)品型號及具體要求,例如采購量,就直接要求報(bào)價和寄樣。
回復(fù)案例
Could you kindly tell me more details about the vases you need?
Capacity, function, quantity, target price….So that we can offer the price accordingly.
Apart from that, you can see more details about our products in the attachment.
您能告訴我更多關(guān)于所需花瓶的細(xì)節(jié)嗎?例如您所需要的容量、功能、數(shù)量、目標(biāo)價格....以便我們能相應(yīng)地報(bào)價。此外,更多產(chǎn)品細(xì)節(jié)詳見附件。
建議點(diǎn):
1. 首先,通過網(wǎng)站搜索當(dāng)?shù)厣a(chǎn)同類產(chǎn)品的相關(guān)信息,以更好地了解對方的需求;
2. 回郵內(nèi)附公司簡介及電子產(chǎn)品畫冊,讓買家方便直接回傳產(chǎn)品型號的同時擴(kuò)大選擇范圍;
3. 另附質(zhì)量與價格相對有優(yōu)勢的單價表供買家參考(建議PDF格式文件);
4. 針對買家非明確部分,在回郵中點(diǎn)出并引導(dǎo)對方回復(fù)(參考案例)
案例二
Hello,
we are a company based in USA and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time.
我們公司總部在美國,現(xiàn)在我們需要采購400份錢包模型78-01。請回復(fù)最優(yōu)惠FOB價格及交貨時間。
不同于案例一,這是一封采購意向明確、客戶信息都較為完整的詢盤,針對這樣的詢盤,專業(yè)簡要的公司介紹和一份具有優(yōu)勢的報(bào)價就成為了重點(diǎn)。
回復(fù)案例
Thank you very much for your interest in our product model 78-01.
Our company is ………
To comply with your request, the following for your reference:
1. Commodity: Model 78-01 wallet
2. Packing: Each packed in new non-woven bags
3. Quantity: 400 pieces
4. Price: USD two thousand and five (US$2005.00) FOB Shanghai
5. Payment: 100% T/T payment
6. Shipment: 1 week afterpayment
Please note that we do not have much ready stock on hand. Therefore, it is important to reply earlier, in order to enable us to effect early shipment.
非常感謝您對我們78-01型產(chǎn)品的興趣。我司.......(公司簡介)。以下為可供您參考的資料:
1. 商品:78-01型錢包
2. 包裝:無紡布袋
3. 數(shù)量:400件
4. 價格:上海離岸價2500美元(2005美元)
5. 付款方式:100%電匯
6. 裝運(yùn):付款后一周交貨
由于目前沒有太多的存貨,煩請盡快回復(fù)。
注:設(shè)置郵件已讀回執(zhí),確認(rèn)客人是否收到回復(fù)以確保跟進(jìn)。
案例三
Hello, We are a wholesaler in France. We are interested in your pet bags for the quantity about one 20# container. The best price & free sample is appreciated.
你好,我們是美國的批發(fā)商,我們對你們的寵物袋非常感興趣,期望采購約一個20#集裝箱的。期望能夠提供最好的價格以及免費(fèi)樣品。
特點(diǎn):最直觀的一點(diǎn)就是采購數(shù)量很大,但是細(xì)節(jié)并不是很明晰,同時還要求低價+免費(fèi)樣品。
回復(fù)案例
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included.
If one 20# container (1500pieces)in one order, we can offer you the bulk price which is USD5.5/piece.
Here with enclosed the more model&price list for your reference.
謝謝詢價,我們想和貴司保持長期合作關(guān)系,我認(rèn)為最好的方法是訂購一個樣品單,里面已經(jīng)涵蓋了10美元的航運(yùn)。
如果您能下一個20#集裝箱的訂單,我們可以給您提供5.5美元/件的批量優(yōu)惠價。
隨函附上更多的型號和價目表供您參考。
建議點(diǎn):大量訂購詢問價格,若是趕上采購季節(jié)應(yīng)該是很有誠意的買家,對他們的回復(fù)要詳盡一些,內(nèi)容一般包括樣品的價格,采購量和相應(yīng)的價格,這個報(bào)價建議是包括運(yùn)費(fèi)的,給買家感覺是給他單獨(dú)開了一個優(yōu)惠。
案例四
We require a machine suitable for fairly heavy duty. Please send me your current illustrated catalogue and a price list.
我們需要一臺適用于打字量較大的打字機(jī)。請寄一份最新的附圖產(chǎn)品目錄和價目表。
回復(fù)案例
Dear Sir,
We were very pleased to receive your letter of 5th April answering for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list.
We think the "Portable 95" is a machine that would suit your purpose very well. It weighs 6.5 kg and is a bit heavier than the usual portable, but it is good for heavy duty and at the same time conveniently portable when carried in its case.
We have one of these machines in stock and we shall be pleased to arrange for you to try it.
Although costs have been rising since March, we have not yet raised our prices, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once.
我們很高興收到您4月5日的來信,現(xiàn)按您來信的要求附上我們最新的附圖產(chǎn)品目錄及現(xiàn)在的價目表。
我們認(rèn)為“手提95型”會適合您的需要。這部機(jī)重6.5公斤,比常見的手提機(jī)稍重一些,但適合于打字量大的工作,同時也可放進(jìn)打字箱內(nèi),便于手提。
目前我們的存貨中有這樣一臺打字機(jī),我們將很樂意為您安排試用。
自今年三月以來各種費(fèi)用一直在上升,但我們?nèi)晕刺醿r,不過當(dāng)庫存一旦售完價格可能會有上浮。為此我們建議您盡快下單。
建議點(diǎn):這種就是屬于對自己的采購意向還不甚明確的買家。這種買家建議是主動出擊,給對方主動營銷適合的產(chǎn)品并附上產(chǎn)品相關(guān)信息以供查閱。
案例五
can you quote me 500sets of t8 led tube 4 feet cool white 265vac voltage constant current. How much?
能給我報(bào)500套t8 led管4英尺冷白色265 vac恒壓電流嗎?多少錢?
回復(fù)案例
Dear Adrian,
Thank you for your inquiry, ragarding our T8 tube. The details and price of this item is as below:
Item: T8 tube Model No: J4004
Color: Cool white (6000K)
Cover: milk white
Tube type: T8-1.2m (4 feet)
LED type: 2835 SMD
Voltage: AC95-265V
Power: 24W
Lumen: 2000Lm
IP grade: 20
Constant current: The EXW factory price of 500 sets is $xxx/set.
Validity: 30 days
Payment: T/T
Delivery: 7-10 days
Warranty:3 year
We have the available for quick delivery in quantities to suit your requirements! For more details, please feel free to contact me .
感謝您對我們T8管的詢價。這個項(xiàng)目的細(xì)節(jié)和價格如下產(chǎn)品型號:
......
我們可以根據(jù)您的要求快速交付數(shù)量。如需更多信息,請隨時與我聯(lián)系。
建議點(diǎn):這種就是點(diǎn)對點(diǎn)的直球回復(fù),快速利落,同時也可以直接讓客戶判定是否匹配他的采購需求。
最后,
發(fā)完報(bào)價還要記得及時跟蹤。打一個電話比發(fā)十封郵件可能更有效果!
以上就是小編對于外貿(mào)報(bào)價后跟進(jìn)郵件模板(外貿(mào)報(bào)價后跟進(jìn)郵件模板怎么做)問題和相關(guān)問題的解答了,外貿(mào)報(bào)價后跟進(jìn)郵件模板(外貿(mào)報(bào)價后跟進(jìn)郵件模板怎么做)的問題希望對你有用!


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