大家好！今天讓小編來大家介紹下關(guān)于外貿(mào)英語郵件跟進(jìn)（外貿(mào)英語郵件范文）的問題，以下是小編對(duì)此問題的歸納整理，讓我們一起來看看吧。

產(chǎn)品已經(jīng)發(fā)貨，如何像客人跟進(jìn)下一步，詢問客人是否會(huì)返單，期待再次合作。。英文郵件。

The goods have been sent out , please inform us after you get the package and feel free to let us know if there is other problem , We are looking forward to our close cooperation next time .

大概的意思是：貨物已發(fā)出，請(qǐng)拿到包裹后告知我們，如有任何問題也可以和我方聯(lián)系，期待下一次的合作。
請(qǐng)采納

Hi Mr xx,
Did you get the package ? I had sent an mail to you before but no response, can you give me a feedback ? thanks .
就是請(qǐng)問你拿到了包裹了么？我有發(fā)郵件給你但是你沒有回復(fù)，請(qǐng)問能給我一個(gè)回復(fù)么？

因?yàn)椴恢滥阋氖窃鯓拥幕貜?fù)只能給你個(gè)大致意見

阿里巴巴國(guó)際站跟進(jìn)客戶報(bào)完價(jià)后沒回復(fù)，如何用英語跟進(jìn)

操作如下：
1、可以簡(jiǎn)單問一下的：Dear ***，Any news？Regards，*** 。
2、如果還沒消息，那再問一下：Dear ***，Any update？Regards，*** 。
3、如果還是沒消息，可以接著跟進(jìn)：Dear ***，No news from you for a long time.Please kindly contact me if any questions. Thank you！Regards，*** 。
4、如果還是一點(diǎn)聲音都沒有，那就準(zhǔn)備接著推別的新產(chǎn)品給他，如果還是沒消息，就打電話到前臺(tái)，轉(zhuǎn)到采購(gòu)經(jīng)理那，跟他聊。

史上最全的外貿(mào)基本英文郵件模版

未付款訂單
Dear $buyer,
We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
$myname
譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價(jià)格和尺寸上有什么能幫助的，請(qǐng)隨時(shí)與我聯(lián)系。當(dāng)付款完成，我將立即備貨并發(fā)貨。謝謝！
提示：請(qǐng)根據(jù)您產(chǎn)品自身特點(diǎn)對(duì)描述內(nèi)容進(jìn)行修改。
02已付款訂單
Dear $buyer,
Your payment for item XXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
$myname
譯文：您的訂單編號(hào)為XXXXXX的款項(xiàng)已收到，我們將在承諾的XXX天內(nèi)發(fā)貨，發(fā)貨后，我們將通知你貨運(yùn)單號(hào)。如果您有任何問題請(qǐng)隨時(shí)聯(lián)系我。謝謝！
提示：請(qǐng)?zhí)钌夏挠唵翁?hào)和發(fā)貨天數(shù)。
03發(fā)貨后
Dear $buyer,
The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!
Best Regards
$myname
譯文：訂單號(hào)為XXXXXX的貨物已經(jīng)發(fā)貨，發(fā)貨單號(hào)是XXXXXX，運(yùn)輸方式是XXXXXX，訂單狀態(tài)是XXXXXX。您將會(huì)很快收到貨物，感謝您的支持和理解。
提示：請(qǐng)?zhí)顚懹唵翁?hào)、發(fā)貨單號(hào)、運(yùn)輸方式和發(fā)貨日期。
04詢問是否收到貨
Dear $buyer,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards
$myname
譯文：EMS網(wǎng)站顯示您已收到貨物。如果您已收到貨物請(qǐng)到敦煌網(wǎng)確認(rèn)，如果有問題請(qǐng)告知我。謝謝！
提示：可根據(jù)您貨物的實(shí)際情況進(jìn)行更改。
05客戶投訴產(chǎn)品質(zhì)量有問題
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
$myname
譯文：很抱歉聽到發(fā)給您的貨物有殘損，我在發(fā)貨時(shí)再三確定了包裝沒有問題才給您發(fā)貨的。殘損可能發(fā)生在運(yùn)輸過程中，但我仍舊因?yàn)閹Ыo您的不便深表歉意。當(dāng)您下次從我這購(gòu)買時(shí)，我將會(huì)給您更多的折扣。感謝您的諒解。
提示：請(qǐng)根據(jù)投訴的實(shí)際情況進(jìn)行更改。
06訂單完成
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
$myname
譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，并期待著在將來與您做更多的生意。
07提醒買家給自己留評(píng)價(jià)
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards
$myname
譯文：感謝您繼續(xù)支持我們，我們正在改善我們的服務(wù)，質(zhì)量，采購(gòu)等。如果您可以給我們一個(gè)積極的反饋，我們會(huì)非常感激，因?yàn)檫@對(duì)我們來說是一個(gè)很大的鼓勵(lì)。如果有什么我可以幫助，不要猶豫請(qǐng)告訴我。
08貨物斷貨
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
$myname
譯文：真是對(duì)不起，您訂購(gòu)的產(chǎn)品目前缺貨，我會(huì)與工廠聯(lián)系什么時(shí)候能補(bǔ)上，并將隨時(shí)告知你。以下鏈接提供的產(chǎn)品也很不錯(cuò)XXXXXX，您可以看看。有什么我可以幫忙的，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！
提示：請(qǐng)?jiān)跈M線處添加同類產(chǎn)品的鏈接。
09折扣
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.
Thanks & Best regards!
$myname
譯文：感謝您給我信息。目前我們正在進(jìn)行促銷，如果你購(gòu)買了XXXXXX個(gè)產(chǎn)品，我們可以為您提供XXXXXX %的折扣。一旦我們確認(rèn)您的付款，我們將及時(shí)發(fā)貨。如果您有任何進(jìn)一步的問題，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！
提示：請(qǐng)?zhí)韺懴ＭI家購(gòu)買的件數(shù)和您所能提供的折扣。
10買家議價(jià)
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
$myname
譯文：感謝您對(duì)我們產(chǎn)品的興趣，但很抱歉我們不能給您更低的議價(jià)。事實(shí)上，我們的上市價(jià)格是經(jīng)過精心計(jì)算的且合理的，它已經(jīng)讓我的利潤(rùn)有限。但如果您一個(gè)訂單購(gòu)買超過XXXX件，我們將給你XXX %的折扣。有任何問題請(qǐng)聯(lián)系我。謝謝！
提示：請(qǐng)?zhí)砑酉ＭI家購(gòu)買的件數(shù)和您所能提供的折扣。
11大量訂單詢價(jià)
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
Regards！
$myname
譯文：感謝您的詢問，我們很誠(chéng)摯的希望跟您做生意。一個(gè)樣品的運(yùn)費(fèi)需要XXXX美元，如果您一個(gè)訂單訂XXX件產(chǎn)品，我們可以為您提供批量?jī)r(jià)格XXXX美元/件。期待著您的答復(fù)。謝謝。
提示：請(qǐng)?zhí)顚懩惝a(chǎn)品的價(jià)格，購(gòu)買件數(shù)和優(yōu)惠價(jià)格。
12買家要求免運(yùn)費(fèi)
Dear $buyer,
Sorry, free shipping is not available for orders sent to XXXXXX. But we can give you a XXX% discount of the shipping cost.
$myname
譯文：很抱歉，到XXXXXX不能免運(yùn)費(fèi)的，但是我們可以在運(yùn)費(fèi)上給你XXX %的折扣。
提示：請(qǐng)?zhí)顚懙貐^(qū)和運(yùn)費(fèi)折扣。
13
未付款訂單改完價(jià)格再次催款
Dear $buyer,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
$myname
譯文：我們已經(jīng)為您重置價(jià)格并給您原運(yùn)價(jià)XXX％的折扣。如你所知，運(yùn)輸成本非常高，而我們提供的價(jià)格比市場(chǎng)價(jià)格低，我們從這個(gè)產(chǎn)品中賺取不了多少利潤(rùn)。希望您滿意，并隨時(shí)與我聯(lián)系。
提示：請(qǐng)?zhí)顚戇\(yùn)費(fèi)折扣。
14買家對(duì)于你的產(chǎn)品表示懷疑
Dear $buyer,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.
Regards
$myname
譯文：我很高興收到你的郵件。雖然我在DHgate沒有多少評(píng)價(jià)，但我一直在Ebay做業(yè)務(wù)多年，我對(duì)我的產(chǎn)品很有信心。此外DHgate提供第三方擔(dān)保支付服務(wù)，這意味著付款將不會(huì)發(fā)放給賣方，直到您對(duì)產(chǎn)品質(zhì)量和交易非常滿意。希望能夠與您長(zhǎng)期合作，謝謝。
15發(fā)貨幾天后買家沒收到貨
Dear $buyer,
We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
$myname
譯文：我們已經(jīng)在XXX月XXX號(hào)發(fā)送包裹，根據(jù)您的反饋，我們已經(jīng)聯(lián)系貨運(yùn)公司并確認(rèn)問題。我們將找回原來的包裹并重新寄送,新的貨運(yùn)單號(hào)是XXXXXX,使用的是UPS。我對(duì)此感到十分抱歉，希望您能盡快收到。有任何疑問，請(qǐng)告訴我。
提示：請(qǐng)?zhí)顚懓l(fā)貨日期和貨運(yùn)單號(hào)。
16向買家推薦新品
Dear $buyer,
As Christmas/New year/…… is coming, we found XXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXX. Please click the following link to check them out XXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Regards
$myname
譯文：隨著圣誕節(jié)/新年/……的來臨，我們發(fā)現(xiàn)XXXXXX產(chǎn)品擁有一個(gè)大型潛在市場(chǎng)。我們有大量的暢銷的XXXXXX產(chǎn)品。請(qǐng)單擊下面鏈接XXXXXX查看它們。如果你一個(gè)訂單購(gòu)買XXX件我們可以給批發(fā)價(jià)格。感謝您的惠顧。
提示：請(qǐng)?zhí)顚懏a(chǎn)品名稱、產(chǎn)品鏈接地址和購(gòu)買件數(shù)。
17收到好評(píng)后
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you.
$myname
譯文：感謝您的積極評(píng)價(jià)。您的鼓勵(lì)是我們前進(jìn)的動(dòng)力，我們真誠(chéng)地希望能有更多的機(jī)會(huì)為您服務(wù)。

外貿(mào)：給對(duì)方寄了樣品之后該怎樣繼續(xù)跟進(jìn)

寄樣后要時(shí)刻關(guān)注物流信息變化，主動(dòng)與客戶確認(rèn)樣品送達(dá)情況并及時(shí)提醒客戶收貨。
一般提醒方式建議也是通過郵件的方式，在郵件中注明樣品的名稱、規(guī)格、型號(hào)等細(xì)節(jié)，便于客戶進(jìn)行樣品核對(duì)。

下附郵件樣例：

Dear sir,

We are pleased to forward you the samples of our products with the quotations for your reference.

According to the your requests, we can supply products with different specifications, materials, colors, etc. We believe this will do favor to develop the business between us, most of our customers is doing in this way now, we sincerely hope it will be also workable to you. And our products are always good as the samples we send. If you have any questions, please contact us on tel....

Yours

并于客戶收貨后的2-3天內(nèi)跟進(jìn)客戶產(chǎn)品使用體驗(yàn)及后續(xù)合作事宜。
下附向?qū)Ψ奖磉_(dá)長(zhǎng)期合作意向和歡迎態(tài)度的用句樣例：

1. We hope to establish long-term business relationships with customers at home and abroad based on mutual benefits.

2. We sincerely look forward to establishing business relationships with customers from all over the world based on mutual benefits.

3. If you have any further information or suggestion please let us know.

4. Please do not hesitate to let me know if you have any question or concern.

外貿(mào)行業(yè)報(bào)價(jià)后怎么跟進(jìn)客戶的郵件怎么寫

詢盤基本格式
Dear Mr. XXX，（對(duì)買家的禮貌的稱呼，不要以sir or
madam來開頭，這樣對(duì)對(duì)方不夠尊重）
Thanks very much for your inquiry dated XXXXX via
alibaba.com.
（提醒買家他于什么時(shí)候通過哪里看到你公司的產(chǎn)品信息并發(fā)送了詢盤）
Pls find our quotation for
XXX as follows:
……（此處為報(bào)價(jià)內(nèi)容，如果是初次聯(lián)系的買家，還要在報(bào)價(jià)之后加上簡(jiǎn)單扼要的公司介紹）
We are looking
forward to your early reply.（結(jié)束前的慣用語，表達(dá)對(duì)他的重視）
Sincerely yours/Yours
faithfully,（禮貌的客套話，但商務(wù)信函不可不用）
XXX Export
Manager（專業(yè)的簽名檔：你的姓名、職位、公司名稱、聯(lián)系方式等）
Hangzhou xxx Co., Ltd.
Tel: 0086
571-
Fax: 0086 571-
E-mail: xxx@163.com
Website:
xxx.en.alibaba.com%2F (6.13 KB, 下載次數(shù): 8)
半小時(shí)前 上傳
點(diǎn)擊文件名下載附件
初次回復(fù)
Dear
Ms. Jane Lee,
Thank you for your inquiry dated XXX and your visit our web
site from which we find you are interested in our 2-0125*7-1026-Women's
underwear. We are glad to send its information to you and hope that it will be
helpful to you.
Product No: 2-0125*7-1026-Women's underwear
85%
Cotton
15% Lycra
Color: red. pink. white
Unit price: USD.6.03/piece FOB
SHANGHAI
Minimum order: 5000 pieces per color
Delivery: 30 days after
L/C
Our company is a manufacturer of lady dresses, we have annual
production capacity of over XXXpcs per year,Due to our large output capacity, we
have exported our products to many international markets including the UK,
Southeast Asia and Lebanon.
We can develop new items according to your
requirement. OEM orders are welcome.
We look forward to your further
reply.
Yours truly,
Xxxxxx
Xxxxxxx(簽名檔)
二次跟進(jìn)
Dear Ms. Jane Lee,
Good
morning!
For several days no news from you. Now I am writing for
reminding you about our offer for item of XXX dated XXX according to your
relative inquiry via Alibaba.com. Have you got (or checked) the prices or not?
Any comments by return will be much appreciated. （可根據(jù)客戶要求的產(chǎn)品加上自己產(chǎn)品的特色）It will be
our big pleasure if we have opportunities to be on service of you in near
future.
Looking forward to your prompt response.
Yours
truly,
Xxxxxx
Xxxxxxx(簽名檔)
（可將第一次發(fā)給客戶的郵件內(nèi)容附在郵件下方以提醒買家第一次郵件回復(fù)內(nèi)容。）
三次跟進(jìn)
Dear
Ms. Jane Lee,
How are you? Hope everything is ok with you all
along.
Now I am writing for keeping in touch with you for further
business. If any new inquiry, welcome here and I will try my best to satisfy you
well with competitive prices as per your request.
By the way, how about
your order (or business) with item XXX? If still pending, I would like to offer
our latest prices to promote an opportunity to cooperate with each
other.
Your early reply will be much appreciated!
Yours
faithfully,
XXXX(簽名檔)
報(bào)價(jià)實(shí)例與分析：
實(shí)例（一）
PRODUCT:
XXXXXX
SPECIFICATIONS:
Appearance: white powder
Purity (GC):99.0%
Min melting point:31℃ Min
PACKING : 50kg iron drum (37cmX37cmX57cm)
12mt/1x20’FCL
PRICE:1,000kgs USD10.10/kg CFR Rotterdam by sea on LCL
basis　　　　　
SHIPMENT DATE：within 40 days after receipt of payment
or
original L/C
PAYMENT TERM: T/T advance or L/C
sight
VALIDITY:
這個(gè)案例是針對(duì)單個(gè)產(chǎn)品的報(bào)價(jià)：
1）、產(chǎn)品的品名，要清晰，型號(hào)不放在品名中
2）、規(guī)格：是跟產(chǎn)品的型號(hào)、材質(zhì)等有關(guān)的用來描述產(chǎn)品本身的特征的，如使用的材料，產(chǎn)品的外觀，特性（不要把產(chǎn)品的尺寸等放進(jìn)去）
3）、包裝情況：因?yàn)楹芏喙?yīng)商給客戶做報(bào)價(jià)的時(shí)候會(huì)用FOB，這樣你除了要介紹相關(guān)的包裝材質(zhì)以外，還必須讓客戶了解你產(chǎn)品的包裝尺寸，包括單個(gè)產(chǎn)品的小包裝的尺寸、幾個(gè)小包裝放在一個(gè)大包裝中，甚至一個(gè)集裝箱能夠裝多少的貨物情況，都要給客戶介紹清楚，因?yàn)?，客戶在拿到一個(gè)你的FOB報(bào)價(jià)后，他也要計(jì)算他自己的運(yùn)輸成本，要攤海運(yùn)費(fèi)和保險(xiǎn)費(fèi)進(jìn)去，所以我們給他提供一個(gè)詳細(xì)的包裝尺寸，有利于客戶做核算，也會(huì)讓我們的報(bào)價(jià)在外商眼中更加專業(yè)。
4）、價(jià)格：報(bào)價(jià)格要包含四個(gè)主要的要素：貨幣、單價(jià)、價(jià)格術(shù)語、港口。同時(shí)很多買家在第一次向我們?cè)儍r(jià)的時(shí)候往往不表明他需求的數(shù)量，但對(duì)很多買家來說，第一次往往又只是一個(gè)試訂單，數(shù)量不會(huì)很大，所以針對(duì)第一次的報(bào)價(jià)，我們可以根據(jù)不同的數(shù)量給客戶報(bào)兩個(gè)不一樣的價(jià)格，通常一個(gè)拼箱的價(jià)格（最小定量），一個(gè)是整箱的價(jià)格。
5）、交貨期：要根據(jù)自己產(chǎn)品的生產(chǎn)情況來定，一般我們的交貨期還會(huì)和付款方式有很大的關(guān)系，比如付款方式采用信用證的時(shí)候，為了保證自己能夠有充足的時(shí)間審證，我們會(huì)把交貨期定在收到買家開來的信用證多少天內(nèi)交貨，通常會(huì)是30－45天的時(shí)間，這樣既兼顧了生產(chǎn)周期，又顧及到了審證的需要。
6）、付款方式。對(duì)于新的客戶來說，比較常用的是t/t預(yù)付款加尾款的方式，或直接用信用證；不主張用托收，而且最好是即期收款的。
7）、報(bào)價(jià)有效期：這個(gè)是被很多供應(yīng)商報(bào)價(jià)時(shí)忽略的地方（人民幣匯率在升值、出口退稅率的調(diào)整所帶來的利潤(rùn)減少的風(fēng)險(xiǎn)，都可以通過報(bào)價(jià)有效期很好地進(jìn)行規(guī)避），通常我們會(huì)把有效期規(guī)定在7－15天是比較有效的，如果太長(zhǎng)就起不到作用了。
原網(wǎng)址：http://bbs.chinabeston.com/forum.php?mod=viewthread&tid=94443

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