大家好！今天讓小編來大家介紹下關(guān)于外貿(mào)業(yè)務(wù)員與客戶溝通模板（外貿(mào)業(yè)務(wù)員與客戶溝通模板范文）的問題，以下是小編對此問題的歸納整理，讓我們一起來看看吧。

我是做外貿(mào)的 請問各位做外貿(mào)的朋友 平時都怎樣跟以前的老客戶聯(lián)系呢？發(fā)郵件一般都寫些什么？

很多時候，只要有客戶來詢盤，我們就會花精力去跟進，但我們的精力是有限的，我們需要懂得對客戶分類，放棄低效客戶，把握潛力客戶。

以下，就是一些可以選擇去跟進維護的客戶類型：

詢盤針對性較高的

像包含產(chǎn)品標準、參數(shù)、規(guī)格、型號、起訂量等，這些信息比較完整的詢盤的，這樣的詢盤質(zhì)量相對比較高。

已有多次合作基礎(chǔ)的

忠誠的老客戶。對于這類用戶相對比較穩(wěn)定，有過多次的合作，雙方各方面都有信任，好好維護這類客戶才能保證你的訂單穩(wěn)定上升。

已寄送過樣品的

對于已經(jīng)談到寄送樣品這一步的客戶，成功概率至少有一半了。

反之，對于那些價格一砍再砍的，挑三揀四，又有眾多要求的客戶，我們可以選擇放棄；那些來自客戶質(zhì)量不高地區(qū)的詢盤也可以放棄。

也許你會覺得這樣下來就沒有客戶了，但其實在28法則里，只要我們好好經(jīng)營以上3類客戶，會帶來80%的收益的。

接下來，在已經(jīng)選定了維護對象的基礎(chǔ)上，我們需要知道采用什么樣的方法去跟進。

先期準備

整理資料

需要了解我們所售產(chǎn)品的賣點，公司的銷售政策，以及報價的方式。

對于公司的基礎(chǔ)資料，我們需要了解透徹，才能在與客戶的交流當中應(yīng)對自如。

制定計劃

指明確的銷售目標計劃。

我們?nèi)グ菰L客戶絕對不是漫無目的的閑聊，對于賺多少錢，銷售多少東西給客戶，能夠有多少的利潤等等都得做好計劃。

準備工具

這里的工具既包括各類道具，也包括產(chǎn)品。

我們可以準備平板電腦展示產(chǎn)品，更好的是直接帶樣品，真實的樣品更容易打動客戶。

打理形象

和客戶面談，我們的形象就代表了公司的形象，客戶也不希望看到合作對象邋里邋遢的。

良好的儀容儀表，這也是一種尊重。

中期選擇

溝通方式

選擇一個對方習(xí)慣的溝通方式。

拜訪客戶并不是僅僅只是面對面的約談，其實很多的溝通工作是在看不見的地方進行的，例如微信、電話、郵件等等。

哪怕所有合作的內(nèi)容都打算在見面的基礎(chǔ)上溝通，但是約面談還是要在線上進行邀約。

拜訪時機

拜訪要選對時候。

可以選擇在客戶公司的某些慶?；顒拥臅r候去拜訪，這樣的時候拜訪時最好的，既不屬于私人性質(zhì)的拜訪，又不會太突兀。

溝通頻率

這個指的是線上的溝通，我們在與客戶溝通的時候需要在客戶的語氣當中找到適合我們的溝通頻率。

客戶不耐煩的情況下，我們盡量少打擾他；而客戶心情不錯的時候我們可以選擇適當?shù)脑黾訙贤ù螖?shù)。

后期謹記

做好溝通記錄

不管溝通結(jié)果如何，我們要仔細對我們的拜訪過程做好記錄工作。

對于能夠成單的結(jié)果來說，這是我們后期維護客戶的依據(jù)；

對于不能成單的結(jié)果來說，這也是我們的經(jīng)驗的一部分，做好記錄工作反正是不會吃虧的。

最后一點，大膽說，大膽問！

我們想要說服客戶下單購買我們的產(chǎn)品，就需要說，不能再面談的時候還畏畏縮縮的。

我們只有大膽的開口，才有機會說服客戶，不開口或者少開口的人是沒有辦法說服的。

大膽開口的人不一定能夠成功，但是不開口的人一定成功不了，遇到不懂的事情有疑問的事情可以直接詢問客戶，體現(xiàn)出真誠才是最好的。

其次，多為客戶著想。

站在客戶的角度去思考去解決客戶的問題。

比如：客戶讓你報個FOB價，我們可以出了給客戶一個fob價格外，還可以幾個其他的參考價格給客戶選擇。

做鋁材貿(mào)易業(yè)務(wù)員怎么跟客戶勾通的話術(shù)

業(yè)務(wù)員初次跟客戶溝通的方法01
　　1 ，自我認知
　　業(yè)績不好的銷售人員:很少想到如何去說服客戶和如何才能說服了客戶,認為做業(yè)務(wù)靠的是產(chǎn)品的好壞和客戶的選擇，認為客戶該怎么樣就該這樣，不相信會有什么改變?？偸潜г购屠悟}，尋找理由!
　　優(yōu)秀的銷售人員:骨子里就深信自己做銷售就是給自己做事情，就是自己給自己做老板，世界上沒有完美的產(chǎn)品，只有天天銷售產(chǎn)品的銷售人員。他有強烈的進去意識,喜歡認真的學(xué)習(xí)和努力的工作，這也是他血液里的東西，他會想盡一切辦法使自己說服客戶.
　　2，休閑
　　業(yè)績不好的銷售人員:在家看電視，為肥皂劇的劇情感動得痛苦流涕,還要仿照電視里的時尚來武裝自己。
　　優(yōu)秀的銷售人員:在外跑市場,即使坐在公共汽車或者地鐵上也不放棄自己身邊的目標，努力的去和他們套近乎。索取他們的資料明信片或者給目標介紹自己的產(chǎn)品。對一個好的銷售人員來說，電影院，咖啡亭，游泳館對他來說是簽合同做好的地方!
　　3，交際圈子(思想)
　　業(yè)績不好的銷售人員:比較孤僻，不喜歡和大家交流，業(yè)績不好的銷售人員的圈子大多是很差的業(yè)務(wù)員，也排斥與優(yōu)秀的業(yè)務(wù)員交往，久而久之，心態(tài)成了我們命不好或者運氣不好、或者真的這個產(chǎn)品不好做以及自己能力不行的心態(tài)，思維成了“我不行”、“這個客戶可能不會和我合作”的思維，做出來的是也就是客戶的原因或者公司或者與產(chǎn)品有(沒)關(guān)等外界因素造成的銷售不成功的模式。大家每天談?wù)撝唐吩趺慈ァ?br/>　　降價，交流著怎么讓產(chǎn)品更完美可以滿足所有客戶不同的需求、交流著產(chǎn)品的推廣和宣傳勢頭不夠等，雖然有利于訓(xùn)練策劃“能力”!但你的眼界也就漸漸囿于這樣的瑣事，而將雄心壯志消磨掉了。忘記了自己的本質(zhì)工作是什么。慢慢的就變成一個形成一種空想主義者!
　　4，學(xué)習(xí)
　　業(yè)績不好的銷售人員:學(xué)別人的死板的方法。照本宣科!不喜歡學(xué)習(xí)或者不懂得學(xué)習(xí)什么?
　　優(yōu)秀的銷售人員:學(xué)別人的好的銷售思路和與銷售產(chǎn)品相 關(guān)的其他的業(yè)余的知識，來擴充自己的知識面。學(xué)習(xí)客戶的方法!善于學(xué)習(xí)
　　5，時間管理
　　業(yè)績不好的銷售人員:整天搞的自己很忙，沒有頭緒，總是有做不玩的事情，給客戶寫不完的計劃書和策劃方案。甚至連吃飯時間都搭在里邊。一個連吃飯都顧不上的人還會是顧客的好顧問么?業(yè)績不好的銷售人員的時間是不值錢的，有時甚至多余。怎么混起來不煩.如果你可以因為買一斤白菜多花了一分錢而氣惱不已,卻不為虛度一天而心痛,這就是典型的業(yè)績不好的銷售人員的思維。
　　優(yōu)秀的銷售人員人:一個人無論以何種方式銷售,也無論銷售業(yè)績得是多還是少，都必須經(jīng)過時間的積淀.好的業(yè)務(wù)員的玩也是一種工作方式，是有目的的.業(yè)績好的業(yè)務(wù)員的閑,閑在身體，修身養(yǎng)性,以利在戰(zhàn),腦袋一刻也沒有閑著;業(yè)績不好的銷售人員的閑,閑在思想，他手腳都在忙。但是缺少計劃和管理自己的時間。
　　6，在公司的歸屬感
　　業(yè)績不好的銷售人員:是顆螺絲釘?？偸窃诠镜匿N售業(yè)績榜上的零頭，起到一個簽空的腳色，在公司沒有地位,卻少安全感，不愿意和做的好一點的銷售人員交流。就迫切地希望自己從屬于并依賴于一個較差的團體，于是他們以這個團體的標準為自己的標準，讓自己的一切合乎這個小團體的規(guī)范，對于業(yè)績不好的銷售人員來說，在一個著名的企業(yè)里穩(wěn)定的工作幾十年，有實習(xí)生一直干到普通主管,那簡直是美得不能在美的理想。
　　業(yè)務(wù)員初次跟客戶溝通的方法02
　　1、專業(yè)取信客戶
　　要讓客戶接受業(yè)務(wù)員的產(chǎn)品，首先業(yè)務(wù)員要做到專業(yè)，對產(chǎn)品的專業(yè)，對自身素質(zhì)的高要求。
　　2、利益打動客戶
　　推薦產(chǎn)品的時候，業(yè)務(wù)員要設(shè)身入地地替客戶著想，從他的立場出發(fā)，產(chǎn)品會給客戶帶來的利益如何如何，從而引起客戶的興趣，讓洽談能夠順利的進行下去。另外通過案例說服法打動客戶，比如介紹某某經(jīng)銷商銷售該產(chǎn)品，帶來較好的利潤等，從而為簽單做鋪墊。
　　3、態(tài)度感染客戶
　　談客戶非易事，一定要做好心理準備。我們要始終都保持積極樂觀向上的態(tài)度，不要把上家的情緒帶到下家去，要充滿激情與活力，要在客戶面前展示自己博大的胸懷和堅定的態(tài)度與意志，客戶可以拒絕你的產(chǎn)品，但他不能拒絕你這個朋友，要有這種思想。
　　4、情感感動客戶
　　人都是有血有肉的感情動物，客戶也是如此，有些客戶表面可能很冷漠，你一次兩次三次拜訪他都不合作，但是或許你再堅持一下就能成功，客戶可能不光在比較你的產(chǎn)品，更是在考察你的人品，所以要學(xué)會用情感去感動客戶。
　　5、行動說服客戶
　　業(yè)務(wù)員不光要感動客戶，更重要的要善于行動，善于為客戶著想，不要只想著要客戶進貨，要想辦法幫助客戶銷售。有比較切實可行大方法去幫助客戶實現(xiàn)銷售，這里指的幫助客戶，可以是你幫助他整理庫存，可以是幫助他重新擺放陳列，可以是幫助他貼貼海報，可以是幫助他策劃一場促銷活動等等，不要認為做這些小事與讓老板做你的產(chǎn)品無關(guān)系，其實不然，很可能你的一個舉動就會感動他，就會說服他，他就會做你的產(chǎn)品。
　　6、用心成就客戶
　　作為一個銷售人員要真正的用心，要真心付出，用心思考，善于總結(jié)，真誠的為客戶服務(wù)了，真正幫助客戶實現(xiàn)銷售與發(fā)展，實現(xiàn)利潤，要將心比心，多站在客戶的角度去考慮考慮，善于抓客戶的心理進行“攻略”。

新人接手老客戶業(yè)務(wù)的外貿(mào)郵件怎么寫啊，寫一份模板來參考參考，表達正式一點

01
催促下單，庫存不多
Dear X,
Thank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
02
回應(yīng)買家砍價
Dear x,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.
However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
03
斷貨 (out of stock)
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.
[url] http://www.aliexpress
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
04
因為周末導(dǎo)致回復(fù)不夠及時，先表示歉意，因為錯過了最佳時機回復(fù)時間所以可通過主動打折的方式贏取客戶。
Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you!
Please let me know if you have any further questions. Thanks.
Best Regards,
(Your name)
05
關(guān)于支付選擇，提醒折扣快結(jié)束了

Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)

作為外貿(mào)業(yè)務(wù)員，如何給曾經(jīng)合作過的客戶寫郵件？如何措辭才是適當?shù)哪兀?/strong>

糾結(jié)著不知道怎么給老外客戶們寫郵件的業(yè)務(wù)員們有福啦，感謝暢想外貿(mào)軟件小影和大家分享整套外貿(mào)流程的郵件。

1. 向顧客推銷商品
Dear Sir: May 1, 2001
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出詢價
Dear Sir: Jun.1, 2001
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供報價
Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
交易的契機
4. 如何討價還價
Dear Sir: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a dis_countof 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
5-1 同意進口商的還價
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2 拒絕進口商的還價
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best dis_countoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
6. 正式提出訂單
Dear Sir: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
7. 確認訂單
Dear Sir: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8. 請求開立信用證
Gentlemen: June 18, 2001
Thank you for your order No. 599. In order to _execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* **vor. This ac_countshall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
9. 通知已開立信用證
Dear Sir: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* **vor, valid until Sep. 20. Please advise us by fax when the order has been _executed.
Sincerely
10. 請求信用證延期
Dear Sir： Sep. 1, 2001
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at ou* **ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.
Sincerely
11. 同意更改信用證
Gentlemen: Sept. 5, 2001
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.
Sincerely
交易的進行
12. 抱怨發(fā)貨遲延
Dear Sirs: Sept. 25, 2001
Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.
Yours faithfully
12a. 處理客戶的抱怨
Gentlemen: Sept. 30, 2001
In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.
Truly
14-1 取消訂貨
Dear Sirs: Oct. 2, 2001
We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.
Sincerely
14-2 諒解遲運原因
Gentlemen: Oct. 2, 2001
We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.
Yours faithfully
交易的尾聲
15. 貨物損壞報告
Dear Sirs: Oct. 4, 2001
Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)
As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.
Sincerely
16-1. 拒絕承擔損壞責任
Dear Sirs: Oct. 8, 2001
Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.
Sincerely
16-2. 承擔賠償責任
Gentlemen: Oct. 8, 2001
As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
Sincerely
交易花絮
17. 催要逾期貨款
Dear Sirs: Nov. 30, 2001
It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.
Sincerely
18. 付清逾期貨款
Dear Sirs: Oct. 3, 2001
We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in ****** your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
Sincerely

外貿(mào)業(yè)務(wù)員與顧客經(jīng)典對話案例

服務(wù)員：歡迎光臨肯德基，請問您要點什么？
客人：一個漢堡包。
服務(wù)員：辣的還是不辣的？
客人：辣的。
服務(wù)員：您要是再增加兩塊錢就可以換成雙層漢堡，可以嗎？
客人：好的，雙層漢堡。
服務(wù)員：請問您還要點什么？
客人：薯條。
服務(wù)員：請問您需要大薯條、中薯條還是小薯條？
客人：中薯條。
服務(wù)員：請問您要幾包？
客人：一包就可以了。
服務(wù)員：我們現(xiàn)在最新推出了薯條搖搖樂，您想試試嗎？
客人：不需要，給我番茄醬就可以了。
服務(wù)員：兩包番茄醬可以嗎？
客人：要是可以的話，我想要兩百包。
服務(wù)員：對不起先生，我們這里的番茄醬是限量供應(yīng)的。
客人：那你跟我廢話干什么！
服務(wù)員：對不起了先生，您還要點什么？
客人：飲料。
服務(wù)員：有雪碧紅茶可樂芬達，您需要哪一種？
客人：可樂。
服務(wù)員：您要的是大杯中杯還是小杯還是瓶裝？
客人：中杯。
服務(wù)員：需要加冰嗎？
客人：需要。
服務(wù)員：加冰稍微多一點還是稍微少一點？
客人：差不多就可以。
服務(wù)員：那給您加稍微多一點可以嗎？
客人：可以。謝謝。
服務(wù)員：不客氣先生。我們最新推出的墨西哥雞肉卷您不嘗一嘗嗎？
客人：不了謝謝。
服務(wù)員：那么特價的勁爆雞米花呢？
客人：也不要。
服務(wù)員：那么贈送機器貓的外帶全家餐您要不要試一下？
客人：不需要謝謝。
服務(wù)員：那好，您是在這里吃還是帶走先生？
客人：帶走。
服務(wù)員：一共是二十一塊零五毛先生，先生您有五毛錢嗎？
客人：有。
服務(wù)員：好的先生，收您一百塊零五毛，找您七十九塊，差您兩塊錢，給您四張五毛的可以嗎？
客人：好的。
服務(wù)員：謝謝您先生。歡迎您下次光臨肯德基！
客人：可是我點的東西呢？
服務(wù)員：對不起先生，我們外帶餐的包裝袋暫時用完了，您在這里吃可以嗎？
客人：。。。。。。
服務(wù)員：先生您還有什么要求嗎？
客人：我真的想揍你一拳！
服務(wù)員：那么先生您想使用左勾拳右勾拳還是組合拳呢？
客人：。。。。。。
13
我：“歡迎光臨肯得基?！鳖櫩停骸拔乙苛堋！蔽遥骸澳鹜策€是圣代？”顧客：“我要冰淇淋。”

以上就是小編對于外貿(mào)業(yè)務(wù)員與客戶溝通模板（外貿(mào)業(yè)務(wù)員與客戶溝通模板范文）問題和相關(guān)問題的解答了，外貿(mào)業(yè)務(wù)員與客戶溝通模板（外貿(mào)業(yè)務(wù)員與客戶溝通模板范文）的問題希望對你有用！