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英語投訴信，外貿(mào)商務(wù)類

1.already received the camaras of the order B278 of may-10, unfortunately, some of them was seriously broken, we guess it is caused by unproper packing.
this is the second time mistake in this 3 weeks, we are so dissapointed at your service.
pls make sure that same problem will not happen again, otherwise, we will eliminate the order.
pls send use 6 new camara and take back the broken ones, tks.
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外貿(mào)函電投訴信幫忙寫，急?。?！

Hi Mr. Smith,
I just received the shipment from you today. I ordered a total of six cases; however, five cases contained completely different articles than what I have ordered. I need to articles to be used in my production line right away, but because of the nonconformity of your shipment, my production line would be delayed. We have been dealing businesses for almost five years, but this time, I am very frustrated and disappointed. I am not sure if I should still expect to receive satisfying conforming articles from you from now on. You know that you are the only exporter for this specific articles. I want you to deliver the conforming articles to me overnight because I really need that for my production line. When I receive the articles, I will ship back the nonconforming ones to you. Please let me know when I should expect to receive them.
Sincerely,
你的名字
你好Smith先生
我今天剛從你這里收到貨物。我一共訂了6箱,但是5箱里面裝的不是我訂購的物品 (這里的articles是物品的意思).我的生產(chǎn)線馬上需要這些物品，但是因為你的貨物不符合要求，我的生產(chǎn)線會被延誤。我們已經(jīng)做了將近5年的生意，但是這次，我很沮喪很失望。我不知道是不是還能期望從你這里收到令我滿意的符合要求的物品。你知道你是唯一一個這種物品的出口商。我希望你能連夜把符合要求的物品寄給我因為我的生產(chǎn)線很需要他們。當我收到物品以后，我會把原來不符合要求的物品寄給你。請讓我知道我什么時候能收到貨物。
真誠的
你的名字

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