回復(fù)模板一：可報(bào)價(jià) Dear Sir/Madam,Thanks for your inquiry at www.***.com. We are professional supplier for ***（產(chǎn)品名）at competitive price, located in*** 貼上幾張公司的圖片 ，驗(yàn)貨間、樣品間、生產(chǎn)線

有關(guān)詢盤回復(fù)的范文1 可以針對(duì)首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

Regards D、大量訂購詢問價(jià)格,大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠(chéng)意的買家,對(duì)他們的回復(fù)要詳盡一些,內(nèi)容一般包括樣品的價(jià)格,采購量和相應(yīng)的價(jià)格,這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的,給買家感覺是給他的一個(gè)優(yōu)惠。 Hi there, Thanks fo

4. 針對(duì)買家非明確部分，在回郵中點(diǎn)出并引導(dǎo)對(duì)方回復(fù)（參考案例）案例二 Hello,we are a company based in USA and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time.

外貿(mào)詢盤回復(fù)模板

詢盤回復(fù)模板： Dear 客戶名, Thanks for your inquiry and I'm delighted to quote the price for you! I am pleasure to get to konw that you are presently on the market for 產(chǎn)品名稱,and as a specialized

2. 更愿意選擇在線的溝通方式3. 希望平臺(tái)直接規(guī)定賣家必須3天內(nèi)回復(fù)賣家如何優(yōu)化：1. 盡可能24小時(shí)回復(fù)外貿(mào)郵件和詢盤2 . 用自己個(gè)人郵箱沒關(guān)系，但是得記得郵箱同步啊3 . 常登陸更新查看(一周兩次總得有吧)4 . 綁定

外貿(mào)詢盤回復(fù)需要技巧,1、什么類型的詢盤?2、如何回復(fù)? 我們收到的一般為以下幾種詢盤: 一、慵懶式詢盤 客戶臨時(shí)性需求,但不想認(rèn)真去尋找每一個(gè)產(chǎn)品賣家,而是想讓賣家們主動(dòng)報(bào)價(jià),守株待兔。這種客戶一是不太專業(yè),二是需求不會(huì)很強(qiáng)

首先對(duì)對(duì)方發(fā)來的詢盤表示感謝 其次回答對(duì)方的問題，這個(gè)最重要 再者可以介紹自己的公司 如果需要，可以介紹自己的產(chǎn)品，為客戶推薦他可能喜歡的產(chǎn)品 最后表達(dá)你的合作愿望。這樣下來，詢盤回復(fù)基本成型。最后注意多多聯(lián)系對(duì)方，爭(zhēng)

1、客戶問我們是否能做以下兩款產(chǎn)品 2、如果我們能做，需要報(bào)價(jià) 3、樣品和大貨的發(fā)貨周期 從上面我朋友的回復(fù)郵件看，郵件對(duì)第一個(gè)問題做了回復(fù)，也提出了自己關(guān)于產(chǎn)品的問題。第二個(gè)問題，他對(duì)產(chǎn)品做了報(bào)價(jià)，是對(duì)客人做

1、搞明白詢盤的第一痛點(diǎn) 對(duì)于淘寶之類的B2C，要先設(shè)好賣方自己的賣點(diǎn)。但對(duì)于外貿(mào)這樣的B2B，則關(guān)鍵要滿足不同買方的特定需求，即痛點(diǎn)需求。而第一痛點(diǎn)的識(shí)別是最重要的。2、針對(duì)第一痛點(diǎn)，敢于聰明地承諾 客戶的外貿(mào)詢盤

如何回復(fù)外貿(mào)客戶的詢盤

我們公司接受什么樣的付款方式，于是客戶在收到我們的回復(fù)時(shí)候會(huì)更加有勝算的機(jī)會(huì)，而且會(huì)覺得我們對(duì)產(chǎn)品很專業(yè)，有時(shí)候那怕是貴一點(diǎn)客人也會(huì)把定單放給我們來生產(chǎn)。所以，我們平時(shí)在面對(duì)客人的詢價(jià)時(shí)不能夠單純的報(bào)價(jià)，而是要

詢盤是阿里巴巴國(guó)際站的買家和供應(yīng)商溝通交流的渠道，買家在國(guó)際站搜索平臺(tái)搜索到心儀的產(chǎn)品后點(diǎn)擊詳情頁面的Contace Supplier即可留言，留言信息以郵件形式發(fā)送至供應(yīng)商主賬號(hào)/子帳號(hào)的企業(yè)郵箱，并展示在詢盤處 作者：為主的祥助

在回復(fù)詢盤時(shí)，首先要確保響應(yīng)的及時(shí)性和專業(yè)性?？蛻敉ǔＦ谕玫娇焖偾覍I(yè)的回復(fù)，因此銷售人員應(yīng)該在第一時(shí)間對(duì)客戶的詢問進(jìn)行響應(yīng)，并提供準(zhǔn)確和有用的信息?；貜?fù)的內(nèi)容應(yīng)該根據(jù)詢盤分析的結(jié)果來定制，以滿足客戶的特定需求。

1、搞明白詢盤的第一痛點(diǎn) 對(duì)于淘寶之類的B2C，要先設(shè)好賣方自己的賣點(diǎn)。但對(duì)于外貿(mào)這樣的B2B，則關(guān)鍵要滿足不同買方的特定需求，即痛點(diǎn)需求。而第一痛點(diǎn)的識(shí)別是最重要的。2、針對(duì)第一痛點(diǎn)，敢于聰明地承諾 客戶的外貿(mào)詢盤

如何有效回復(fù)詢盤

發(fā)盤 Dear Sir，We were very pleased to receive your letter of 5th April answering our advertisement for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list.W

首先對(duì)對(duì)方發(fā)來的詢盤表示感謝 其次回答對(duì)方的問題，這個(gè)最重要 再者可以介紹自己的公司 如果需要，可以介紹自己的產(chǎn)品，為客戶推薦他可能喜歡的產(chǎn)品 最后表達(dá)你的合作愿望。這樣下來，詢盤回復(fù)基本成型。最后注意多多聯(lián)系對(duì)方，爭(zhēng)

Customer:I'm waiting. Your early offer will be highly appreciated.客戶：我等您的報(bào)價(jià)，請(qǐng)?jiān)缛瞻l(fā)盤不甚感謝。Steven:Ok. I will reply to you as soon as possible.史蒂文：好。我會(huì)盡快回復(fù)您的。詢盤英語對(duì)話2 采

2）大量訂購詢問價(jià)格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠(chéng)意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個(gè)優(yōu)惠。Dear Luis,Tha

阿里巴巴外貿(mào)英文詢盤怎么回?有的請(qǐng)給些例子,急急急!!!謝謝

英文郵件回復(fù)范文一 Dear Mr. / Ms,Thank you for your letter informing us of Mr. Green’s visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until

3，收郵件的人不是公司決策者 如：Dear，Thank you! I received your email and I sent it to our outsourcing manager. He didn’t tell me anything just now.　I will contact you soon once got any news.跟進(jìn)

回復(fù)客戶詢盤英文范文1 Dear Johnson，We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.As Australia is

英文郵件回復(fù)的范文格式如下：范文一：Dear sir or madam:Thank you for your inquiry dated 25 march.We are always pleased to hear from a valued company.I regret to say that we cannot agree to your request f

英文詢盤郵件回復(fù)范文

我們公司總部在美國(guó)，現(xiàn)在我們需要采購400份錢包模型78-01。請(qǐng)回復(fù)最優(yōu)惠FOB價(jià)格及交貨時(shí)間。不同于案例一，這是一封采購意向明確、客戶信息都較為完整的詢盤，針對(duì)這樣的詢盤，專業(yè)簡(jiǎn)要的公司介紹和一份具有優(yōu)勢(shì)的報(bào)價(jià)就成為了

一、買家詢盤為泛?jiǎn)査挟a(chǎn)品詢盤格式通常如下：We are interested in all your products, could you please send us more information and samples about your products and price list?可參考如下模板回復(fù)：Dear Sir/ Madam,

1、及時(shí)：要根據(jù)時(shí)差重點(diǎn)回復(fù)買家的詢盤，時(shí)效性要強(qiáng)，這就要求你每天定時(shí)查看買家的詢盤，并認(rèn)真作好記錄。切記過時(shí)回復(fù)，這樣買家可能詢問無果后而選擇其他的公司。2、準(zhǔn)確：要將回復(fù)信寫的清楚明了，首先必須正確理解買家來

這樣的客戶只是想對(duì)比下價(jià)格而已，下單的希望很小。但有那么點(diǎn)希望我們也不會(huì)放棄的，那你就說我們的產(chǎn)品太多了，不一定全都是他喜歡的，你讓他把他感興趣的產(chǎn)品圖片發(fā)給你，再給他報(bào)價(jià)。

（2）降得多會(huì)讓客戶覺得你還是有可以壓縮價(jià)格的空間 降價(jià)一定是要有目的的：比如質(zhì)量、比如很缺訂單、如做樣板、比如市場(chǎng)開拓，很多時(shí)候我們會(huì)用這些去說服客戶（給你低價(jià)的供應(yīng)商都是什么情況），這里你一定要注意你去展示

回復(fù)模板一：可報(bào)價(jià) Dear Sir/Madam,Thanks for your inquiry at www.***.com. We are professional supplier for ***（產(chǎn)品名）at competitive price, located in*** 貼上幾張公司的圖片 ，驗(yàn)貨間、樣品間、生產(chǎn)線

外貿(mào)客戶泛?jiǎn)査挟a(chǎn)品詢價(jià)的回復(fù)技巧

　　詢盤郵件聽說過，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的，希望對(duì)你有用! 　　1 　　可以針對(duì)首次來信沒有明確需求，聯(lián)絡(luò)資訊不全的客戶 　　Dear Mr. Amir, 　　Many thanks for your inquiry datedof XXXX from alibaba. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your pany as many details as you can. Such as your pany foundation time, how many workers, major product lines, pany website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　可以針對(duì)首次詢盤比較明確，且聯(lián)絡(luò)資訊較全的客戶。 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Mr. Muller: 　　Thank you for the letter of date enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before date. Please refer to the attached files for packing and product specification . 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully mitted right now. 　　Therefore, at the most petitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our pany prefer to offer you the above "cost" price to hit your target. 　　Hope so petitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　2 　　Dear Edison Bonilla, 　　How are you? Thanks a lot for your mail and your trust on us. 　　I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me / 　　Yours,sincere 　　Star Cheng 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　建立業(yè)務(wù)關(guān)系 　　Dear Sir or Madam: 　　A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices. 　　We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world. 　　In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China . 　　Your early reply will be highly appreciated. 　　Yours faithfully, 　　1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you. 　　2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you. 　　3. we ,therfore,take pleasure in rming you that we are an enterprise 　　manufacturing shirts.開發(fā)信 　　4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證 　　5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊(cè) 　　6. We are sending you separately our pattern-book with the price list.隨函附寄 　　7.We are confident that you can do some profitable business.相信貴方可以獲利。 　　8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基礎(chǔ)上 　　9.don t remember to tell you then Mexican market is very petitive 市場(chǎng)競(jìng)爭(zhēng)激烈 　　10. The designs and colors of all products will almost exactly match your needs詢問詳細(xì)資訊 　　包裝和嘜頭 　　1. We want you pack the tins in cartons ,each containing 12 　　tins,separated by corrugated paper dividers. 　　2. We trust that you will give special care to the parking in order to 　　avoid damage in transit. 　　3. Each case should be marked with the following: name of the 　　modity, quantity, country of origin, etc. 　　4. We can do exactly according to your packing instructions. 支付貨款 　　1>Dear Sir or Madam: 　　We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January. 　　However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed. 　　We are looking forward to receiving your early reply. 　　2>Dear Sir or Madam: 　　I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft acpanied by a full set of the shipping documents. 　　3. 　　Hi Mike, 　　Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap. 　　Thanks and best regards, 　　C 　　4.開發(fā)信 SECRET how to reduce mouse cost 　　Hi 　　Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details. 　　BR, 　　Star 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　各種詢盤回復(fù)范本 　　高效回盤5大要訣 　　及時(shí)：接到買家詢盤，要給予及時(shí)反饋，確保詢盤回復(fù)有效性。通常在1小時(shí)內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時(shí)間超過10小時(shí)，會(huì)大大降低訂單生成率。 　　專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識(shí)，對(duì)于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè)解答。 　　準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問了解，切忌一知半解。 　　具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯(cuò)過了商機(jī)。 　　格式：格式一般分為稱呼、正文、敬祝語、落款幾個(gè)部分，語言簡(jiǎn)潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯(cuò)誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 回盤參考模版 　　不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類： 　　1、未付款詢盤回復(fù)： 　　第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)絡(luò)，聯(lián)絡(luò)內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)檢視庫存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)： 　　Dear XXX, 　　we have got your order of...... 　　The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc. 　　When the payment is finish, I can stock up the item and get it ready for shipping. 　　If any further questions, please feel free to contact with us. 　　Thanks 　　Best Regards 　　2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子： 　　Dear XXX, 　　I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit. 　　If you have any other questions, Please feel free let me know. 　　We are looking forward to getting your early reply. 　　Best Regards 　　3、發(fā)貨后的回復(fù)： 　　從貨物離開中國(guó)海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問。 　　A、告訴買家訂單詳情 　　Dear Customer， 　　The item you order is already shipped and the tracking number is XXXXX 　　The mail status is as follows: 　　SHANGHAI 　　Dispatch from Sorting Center 　　This is the status of your order. You will get it soon. 　　Thanks for your support and understanding. 　　B、 詢問是否收到貨物 　　Dear customer, 　　EMS tracking rmationEMS網(wǎng)站查詢 　　This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know. 　　Thanks 　　4、 客戶投訴產(chǎn)品質(zhì)量有問題 　　Dear customer, 　　I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again! 　　Dear friend, 　　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　Best Regards 　　5、訂單完成 　　Dear customer, 　　I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　Thanks 　　Best Regards 　　6、提醒買家給自己留評(píng)價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié) 　　Thanks for your continuous support to our store, and we are 　　improving ourselves from service, quality, sourcing and so on. 　　it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　Best wishes 　　7、折扣 　　Dear xxx, 　　Thanks for your message. 　　Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　Please feel free to contact us if you have any further question. 　　Thanks & Best regards! 　　8、常見問題回復(fù) 　　A、推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品。 　　Hi there, 　　As Christmas is ing, we found hair straightened has a large 　　potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　　Regards 　　B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會(huì)積極盡量幫他找到庫存，同時(shí)向他介紹類似的款式供其選擇。 　　We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to remend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there's anything I can help with, Please feel free to contact us.Thanks. 　　Regards 　　C、改完價(jià)格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： 　　Hi there, 　　We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　IF any further questions, please feel free to contact us. 　　Regards 　　D、大量訂購詢問價(jià)格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠(chéng)意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個(gè)優(yōu)惠。 　　Hi there, 　　Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　Regards
　　做外貿(mào)的話，遇到客戶詢盤是常有的事，掌握回盤的英文寫作也是很必要的。下面是我給大家整理的回復(fù)客戶詢盤英文范文，供大家參閱! 　　回復(fù)客戶詢盤英文范文1 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above "cost" price to hit your target. 　　Hope so competitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文2 　　Dear Mr. Muller: 　　Thank you for the letter of (date) enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info. 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now. 　　Therefore, at the most competitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文3 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba.com dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　回復(fù)客戶詢盤英文范文4 　　Dear Mr. Amir, 　　Many thanks for your inquiry dated(of) XXXX from alibaba.com. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　


拿到詢盤的激動(dòng)，分析詢盤的仔細(xì)，回復(fù)詢盤時(shí)候就顯得異常緊張了，因?yàn)橹澳闼胁襟E的努力就靠這一步來傳遞了，成敗在此一舉，加油! 回復(fù)詢盤時(shí)候需要關(guān)注以下幾點(diǎn)： 1. 查看是否明確買家目的2. 檢查郵件語言是否啰嗦3. 查看回復(fù)內(nèi)容結(jié)構(gòu)是否完整4. 價(jià)格和產(chǎn)品是否已經(jīng)考慮同行競(jìng)爭(zhēng)5. 是否主動(dòng)推進(jìn)，并留給買家再次回復(fù)形成互動(dòng)的空間6. 你的產(chǎn)品行業(yè)專業(yè)度夠了嗎?7. 一個(gè)詢盤究竟多久回復(fù)較合適8. 如何寫郵件標(biāo)題 自家優(yōu)勢(shì)可以體現(xiàn)在以下幾點(diǎn)： l 發(fā)貨期快l 價(jià)格有絕對(duì)的優(yōu)勢(shì)l 有多年生產(chǎn)或外貿(mào)經(jīng)驗(yàn)l 有參加買家當(dāng)?shù)氐恼箷?huì)，或業(yè)內(nèi)知名展會(huì)，l 有自己的研發(fā)團(tuán)隊(duì)l 有跟知名品牌或企業(yè)合作l 有證，品質(zhì)有保證l 提供OEM,個(gè)性化定制服務(wù) Q: 一個(gè)詢盤究竟多久回復(fù)較合適? A:這里想要對(duì)供應(yīng)商朋友們提個(gè)建議，尤其是比較初級(jí)的賣家，建議養(yǎng)成工作日查看郵件的形式，建議詢盤在24-48小時(shí)內(nèi)回復(fù)較好，不超過3天。 買家詢盤時(shí)效需求： 1. 希望賣家快速回復(fù)：24小時(shí)/48小時(shí)，至少3天內(nèi)回復(fù)，不然3天后可能已經(jīng)找到其他賣家了。2. 更愿意選擇在線的溝通方式3. 希望平臺(tái)直接規(guī)定賣家必須3天內(nèi)回復(fù) 賣家如何優(yōu)化：1. 盡可能24小時(shí)回復(fù)外貿(mào)郵件和詢盤2 . 用自己個(gè)人郵箱沒關(guān)系，但是得記得郵箱同步啊3 . 常登陸更新查看(一周兩次總得有吧)4 . 綁定移動(dòng)通訊工具，及時(shí)聯(lián)系 郵件的標(biāo)題也非常重要，以下列舉幾個(gè)注意事項(xiàng)： 1. 郵件標(biāo)題用客戶名稱與供應(yīng)商名稱 譬如: To David McIntyre from Kevin Wang, 或者 To JC Penny from Blue Sun Company. To…From…結(jié)構(gòu)的郵件標(biāo)題，可以讓買家清晰看到這個(gè)郵件的接收人與發(fā)件人，此外如果是回復(fù)詢盤的郵件小編倒是不建議更改太多標(biāo)題內(nèi)容，買家對(duì)自己發(fā)的詢盤多少有點(diǎn)印象。 2. 郵件標(biāo)題用產(chǎn)品報(bào)價(jià) 譬如: Preferential quotation for Model 123 at the price of US$8.99 FOB Yantian 這個(gè)標(biāo)題清晰明了，買家一看就知道某一種型號(hào)產(chǎn)品的具體報(bào)價(jià)。但是當(dāng)產(chǎn)品型號(hào)非常長(zhǎng)的時(shí)候，需要小心了，可以調(diào)整否則容易被服務(wù)器當(dāng)做垃圾郵件過濾掉。 3. 郵件標(biāo)題用客戶求購的產(chǎn)品名稱 譬如：Model 123 digital photo frame in European Market, 或者 Product catalog of digital photo frames with patented designs這個(gè)郵件標(biāo)題既能夠突顯買家查詢的產(chǎn)品類型，也能突出自己產(chǎn)品的優(yōu)勢(shì)。
根據(jù)詢盤的的不同類型，給大家推薦以下幾個(gè)不同的模板~ 案例一 We are interested of importing your vases in France. Please quote and send us sample. 我們有興趣在進(jìn)口你們的腰包，請(qǐng)報(bào)價(jià)并寄給我們樣品。 籠統(tǒng)點(diǎn)：郵件沒有明確指出產(chǎn)品型號(hào)及具體要求，例如采購量，就直接要求報(bào)價(jià)和寄樣。 回復(fù)案例 Could you kindly tell me more details about the vases you need？ Capacity, function, quantity, target price….So that we can offer the price accordingly. Apart from that, you can see more details about our products in the attachment. 您能告訴我更多關(guān)于所需花瓶的細(xì)節(jié)嗎？例如您所需要的容量、功能、數(shù)量、目標(biāo)價(jià)格....以便我們能相應(yīng)地報(bào)價(jià)。此外，更多產(chǎn)品細(xì)節(jié)詳見附件。 建議點(diǎn)： 1. 首先，通過網(wǎng)站搜索當(dāng)?shù)厣a(chǎn)同類產(chǎn)品的相關(guān)信息，以更好地了解對(duì)方的需求； 2. 回郵內(nèi)附公司簡(jiǎn)介及電子產(chǎn)品畫冊(cè)，讓買家方便直接回傳產(chǎn)品型號(hào)的同時(shí)擴(kuò)大選擇范圍； 3. 另附質(zhì)量與價(jià)格相對(duì)有優(yōu)勢(shì)的單價(jià)表供買家參考（建議PDF格式文件）； 4. 針對(duì)買家非明確部分，在回郵中點(diǎn)出并引導(dǎo)對(duì)方回復(fù)（參考案例） 案例二 Hello, we are a company based in USA and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time. 我們公司總部在美國(guó)，現(xiàn)在我們需要采購400份錢包模型78-01。請(qǐng)回復(fù)最優(yōu)惠FOB價(jià)格及交貨時(shí)間。 不同于案例一，這是一封采購意向明確、客戶信息都較為完整的詢盤，針對(duì)這樣的詢盤，專業(yè)簡(jiǎn)要的公司介紹和一份具有優(yōu)勢(shì)的報(bào)價(jià)就成為了重點(diǎn)。 回復(fù)案例 Thank you very much for your interest in our product model 78-01. Our company is ……… To comply with your request, the following for your reference: 1. Commodity: Model 78-01 wallet 2. Packing: Each packed in new non-woven bags 3. Quantity: 400 pieces 4. Price: USD two thousand and five (US$2005.00) FOB Shanghai 5. Payment: 100% T/T payment 6. Shipment: 1 week afterpayment Please note that we do not have much ready stock on hand. Therefore, it is important to reply earlier, in order to enable us to effect early shipment. 非常感謝您對(duì)我們78-01型產(chǎn)品的興趣。我司.......(公司簡(jiǎn)介）。以下為可供您參考的資料： 1. 商品：78-01型錢包 2. 包裝：無紡布袋 3. 數(shù)量：400件 4. 價(jià)格：上海離岸價(jià)2500美元(2005美元) 5. 付款方式：100%電匯 6. 裝運(yùn)：付款后一周交貨 由于目前沒有太多的存貨，煩請(qǐng)盡快回復(fù)。 注：設(shè)置郵件已讀回執(zhí)，確認(rèn)客人是否收到回復(fù)以確保跟進(jìn)。 案例三 Hello, We are a wholesaler in France. We are interested in your pet bags for the quantity about one 20# container. The best price & free sample is appreciated. 你好，我們是美國(guó)的批發(fā)商，我們對(duì)你們的寵物袋非常感興趣，期望采購約一個(gè)20#集裝箱的。期望能夠提供最好的價(jià)格以及免費(fèi)樣品。 特點(diǎn)：最直觀的一點(diǎn)就是采購數(shù)量很大，但是細(xì)節(jié)并不是很明晰，同時(shí)還要求低價(jià)+免費(fèi)樣品。 回復(fù)案例 Hi there, Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included. If one 20# container （1500pieces）in one order, we can offer you the bulk price which is USD5.5/piece. Here with enclosed the more model&price list for your reference. 謝謝詢價(jià)，我們想和貴司保持長(zhǎng)期合作關(guān)系，我認(rèn)為最好的方法是訂購一個(gè)樣品單，里面已經(jīng)涵蓋了10美元的航運(yùn)。 如果您能下一個(gè)20#集裝箱的訂單，我們可以給您提供5.5美元/件的批量?jī)?yōu)惠價(jià)。 隨函附上更多的型號(hào)和價(jià)目表供您參考。 建議點(diǎn)：大量訂購詢問價(jià)格，若是趕上采購季節(jié)應(yīng)該是很有誠(chéng)意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他單獨(dú)開了一個(gè)優(yōu)惠。 案例四 We require a machine suitable for fairly heavy duty. Please send me your current illustrated catalogue and a price list. 我們需要一臺(tái)適用于打字量較大的打字機(jī)。請(qǐng)寄一份最新的附圖產(chǎn)品目錄和價(jià)目表。 回復(fù)案例 Dear Sir， We were very pleased to receive your letter of 5th April answering for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list. We think the "Portable 95" is a machine that would suit your purpose very well. It weighs 6.5 kg and is a bit heavier than the usual portable, but it is good for heavy duty and at the same time conveniently portable when carried in its case. We have one of these machines in stock and we shall be pleased to arrange for you to try it. Although costs have been rising since March, we have not yet raised our prices, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once. 我們很高興收到您4月5日的來信，現(xiàn)按您來信的要求附上我們最新的附圖產(chǎn)品目錄及現(xiàn)在的價(jià)目表。 我們認(rèn)為“手提95型”會(huì)適合您的需要。這部機(jī)重6.5公斤，比常見的手提機(jī)稍重一些，但適合于打字量大的工作，同時(shí)也可放進(jìn)打字箱內(nèi)，便于手提。 目前我們的存貨中有這樣一臺(tái)打字機(jī)，我們將很樂意為您安排試用。 自今年三月以來各種費(fèi)用一直在上升，但我們?nèi)晕刺醿r(jià)，不過當(dāng)庫存一旦售完價(jià)格可能會(huì)有上浮。為此我們建議您盡快下單。 建議點(diǎn)：這種就是屬于對(duì)自己的采購意向還不甚明確的買家。這種買家建議是主動(dòng)出擊，給對(duì)方主動(dòng)營(yíng)銷適合的產(chǎn)品并附上產(chǎn)品相關(guān)信息以供查閱。 案例五 can you quote me 500sets of t8 led tube 4 feet cool white 265vac voltage constant current. How much? 能給我報(bào)500套t8 led管4英尺冷白色265 vac恒壓電流嗎？多少錢？ 回復(fù)案例 Dear Adrian, Thank you for your inquiry, ragarding our T8 tube. The details and price of this item is as below: Item: T8 tube Model No: J4004 Color: Cool white (6000K) Cover: milk white Tube type: T8-1.2m (4 feet) LED type: 2835 SMD Voltage: AC95-265V Power: 24W Lumen: 2000Lm IP grade: 20 Constant current: The EXW factory price of 500 sets is $xxx/set. Validity: 30 days Payment: T/T Delivery: 7-10 days Warranty：3 year We have the available for quick delivery in quantities to suit your requirements! For more details, please feel free to contact me . 感謝您對(duì)我們T8管的詢價(jià)。這個(gè)項(xiàng)目的細(xì)節(jié)和價(jià)格如下產(chǎn)品型號(hào)： ...... 我們可以根據(jù)您的要求快速交付數(shù)量。如需更多信息，請(qǐng)隨時(shí)與我聯(lián)系。 建議點(diǎn)：這種就是點(diǎn)對(duì)點(diǎn)的直球回復(fù)，快速利落，同時(shí)也可以直接讓客戶判定是否匹配他的采購需求。 最后，發(fā)完報(bào)價(jià)還要記得及時(shí)跟蹤。打一個(gè)電話比發(fā)十封郵件可能更有效果！
1、搞明白詢盤的第一痛點(diǎn) 對(duì)于淘寶之類的B2C，要先設(shè)好賣方自己的賣點(diǎn)。但對(duì)于外貿(mào)這樣的B2B，則關(guān)鍵要滿足不同買方的特定需求，即痛點(diǎn)需求。 而第一痛點(diǎn)的識(shí)別是最重要的。 2、針對(duì)第一痛點(diǎn)，敢于聰明地承諾 客戶的外貿(mào)詢盤不只是針對(duì)你一個(gè)。誰更有可能承諾滿足需求的，客戶才可能會(huì)和誰開始溝通。這將決定了一個(gè)關(guān)鍵環(huán)節(jié)的轉(zhuǎn)化率。相信我們一定不會(huì)愿意將來之不易的詢盤丟掉吧？！ 誠(chéng)信固然重要，但是，在不欺詐的條件下，有點(diǎn)套路是必要的。否則，就算我們比同行強(qiáng)，對(duì)新客戶來說，也將毫無機(jī)會(huì)。 比如：如果客戶的痛點(diǎn)是價(jià)格，你甚至都不能首先強(qiáng)調(diào)價(jià)值，要先給客戶絕對(duì)低價(jià)格的可能性，后面再給出相對(duì)于價(jià)值的低價(jià)格。 先栓住客戶，再想辦法能賺錢地成交。 3、承諾之后，從始到終，鎖定第一痛點(diǎn)來做營(yíng)銷 所有的郵件、會(huì)話、電話，所有的因果說明、競(jìng)爭(zhēng)對(duì)比，都要鎖定客戶的第一痛點(diǎn)來營(yíng)銷。 千萬不能自說自話，只知道強(qiáng)調(diào)自己的優(yōu)點(diǎn)。 80%的營(yíng)銷話術(shù)要圍繞第一痛點(diǎn)。 上面先談3點(diǎn)。當(dāng)然，這三點(diǎn)是連貫的。其它方面的事，如果有具體困難，再聊。
在外貿(mào)業(yè)務(wù)中，郵件溝通是我們最常用的一種。 如果一封郵件中，我們不能把客戶的問題回復(fù)清楚，溝通無法做到高效，會(huì)讓客人對(duì)業(yè)務(wù)員的專業(yè)水平有看法，從而造成業(yè)務(wù)機(jī)會(huì)的耽擱或者失去等等。 這就要求我們?cè)趯戉]件時(shí)，做到簡(jiǎn)潔、高效。在回復(fù)前，我們要對(duì)客戶的背景做一下調(diào)查，調(diào)查方式可以通過海關(guān)數(shù)據(jù)對(duì)客戶進(jìn)行分析，判斷客戶真實(shí)性。 下面我們一起看一下我朋友分享給我的案例。 客戶的詢盤： Hi SimonWe are looking for below two items,can you do them?If yes,pls send us the quotation and advise the lead time of samples and mass production.Picture 1 & Picture 2 (客戶發(fā)的圖片，這里改用文字代替了） 朋友回復(fù)： Hi Jim Kindly thanks your reply. Attached our quotation for your review Pls kindly find reply from us : 1. we can make two items as the below but please help me confirm the information: (1) Regarding the first item,the information you give me is the picture one right? (2) As another black clear glass(picture 2 i send to you) we also can make,but we need picture 2 specific information. Attached our production like picture 2 for your review. 2.We will finish sample within 30 days once we received the deposit . 3.Regarding the mass production ,pls do trust us supply ability .We can 8000pieces pre month for the door and 20,000 square pre month for the window. Any problem pls feel free to contact me . 我們?cè)诨貜?fù)客戶詢盤時(shí)，要學(xué)會(huì)分析客戶的詢盤問題，我們看一下客戶詢問的問題： 1、客戶問我們是否能做以下兩款產(chǎn)品 2、如果我們能做，需要報(bào)價(jià) 3、樣品和大貨的發(fā)貨周期 從上面我朋友的回復(fù)郵件看，郵件對(duì)第一個(gè)問題做了回復(fù)，也提出了自己關(guān)于產(chǎn)品的問題。 第二個(gè)問題，他對(duì)產(chǎn)品做了報(bào)價(jià)，是對(duì)客人做了回復(fù)的。 我這里有個(gè)疑問：第一個(gè)問題回復(fù)中，他對(duì)產(chǎn)品有疑問，他這個(gè)報(bào)價(jià)又是基于什么來報(bào)價(jià)的呢？ 如果對(duì)客戶需要報(bào)價(jià)的產(chǎn)品細(xì)節(jié)不明白，我建議，可以等先問清楚了再報(bào)價(jià)，做到報(bào)價(jià)準(zhǔn)確。 第三個(gè)問題，他只解答了樣品的發(fā)貨周期。對(duì)于批量產(chǎn)品交期的問題，沒有解答。雖然他描述了自己公司的產(chǎn)能，但并沒有讓客戶得到他想要的答案。 對(duì)于這個(gè)詢盤我們可以這樣回復(fù)： Hi Jim Noted with thanks for your inquiry. 1.we can make the two items according to your request.The quotation will be sent to you asap . 2.Sample lead time:30 days on receipt of deposit. 3.mass production lead time:45 days for reorder ,60 days for first order on receipt of deposit. We are confident of the production capacity with 8000 pieces for doors and 20,000 square for window pre month in our company. But we have below questions before quotation,pls kindly confirm back: (a) Attached picture one is same as the first item ? (b) Coulld you pls send us the specific information for the black clear glass(in picture 2 )? Looking forward to your earlier reply so that we can quote you asap. Any problem pls feel free to contact us . Regards 最后： 建議大家在寫完郵件后，建議站在客戶的角度，自己再讀1-2遍，一方面是為了檢查語法或者內(nèi)容，是否有錯(cuò)誤，另一方面，看看所有的細(xì)節(jié)是否有回復(fù)清楚，避免遺漏。 寫好英文郵件，要求我們具有良好的英文閱讀能力，能理解客戶表達(dá)的意思，同時(shí)也需要具備良好的寫作功底，才能與客戶做好溝通工作。 希望大家都能多多開發(fā)到客戶。
我做了3年的貿(mào)易了，回復(fù)了之后沒有消息很多時(shí)候是正常的。你只能去減少這種情況，但是不可能去避免。比如客戶的詢價(jià)郵件，一般客戶肯定會(huì)貨比幾家或者十幾家。有時(shí)候你的價(jià)格不是最吸引人的，給的信息不是全面的，或者客戶認(rèn)定你們的公司不專業(yè)，或者沒有優(yōu)勢(shì)，或者客戶只是在做前期市場(chǎng)調(diào)研問問市場(chǎng)價(jià)格而已?；蛘呒词鼓愕膬r(jià)格低，但是他和別的供應(yīng)商采購過這個(gè)產(chǎn)品，只是問問你的家作為參考而已；或者客戶只是篩選新供應(yīng)商，為以后采購做準(zhǔn)備現(xiàn)在不可能有訂單等等?？傊碛珊芏啵闆r很復(fù)雜。你只能盡力去做好：比如你回復(fù)的時(shí)候近可能比別人更早；多了解下市場(chǎng)行情，多比較下別人的價(jià)格或者對(duì)手的價(jià)格給一個(gè)優(yōu)勢(shì)的價(jià)格；或者你給出市場(chǎng)行情分析或者合理預(yù)測(cè)幫助客戶了解產(chǎn)品和市場(chǎng)，顯得你比別人專業(yè)?；蛘哙]件感覺冰冷，你有時(shí)間打個(gè)電話過去；有展會(huì)的時(shí)候約別人見過面產(chǎn)生信任。 一般情況下做貿(mào)易主要是不好和客戶產(chǎn)生信任，有了信任生意就好做了。我的很多客戶過后說合我做生意的理由是我們有信任。所以你盡量多去了解和嘗試努力建立信任，之后生意是水到渠成的。價(jià)格是重要的，但是絕大部分情況下不是最重要的。 希望我的一點(diǎn)經(jīng)驗(yàn)對(duì)你有幫助，謝謝！