我們寫開發(fā)信，而客戶打開郵箱后首先看到的是郵件標題，也就是說如果你的郵件標題寫的不合格、被認為廣告味道太濃，那么客戶根本就不會打開而直接DELETE。由此看來開發(fā)信主題對于買家回復率的影響是很大的，如何寫出回復率高的

模板中的文字四平八穩(wěn)，滴水不漏，但是總感覺缺少些什么，并且用模板的人多了，客戶看的多了，就會很煩。東坡肉味道很好，但是能一口氣吃下一打的還沒遇到過。1，認識并信任發(fā)件人;3，郵件標題吸引人。許多人寫的開發(fā)信

對于一個人最好的尊重就是首先要記得住他的名字。寫郵件同樣也如此?？蛻粢谎蹝哌^去，100個標題中， 唯獨你這一條中出現(xiàn)了他的名字，首先被點擊的很可能就是你的郵件。4, Stay Cool With Us–*** air condition

公司名一定要加,方便對方知悉你的公司,不要發(fā)半天,客戶都想不起來你們公司名。 開發(fā)信這東西,其實就像百度貼吧,能把人吸引過來就行。不必拘于格式 希望對你有所幫助。 問題四:給國外客戶發(fā)開發(fā)信的主題應該怎么寫 開發(fā)信標題確實

4.標題寫：我們是XXX公司的供應商?？蛻粢豢矗蠊竞献鬟^的，會產(chǎn)生興趣現(xiàn)在很多歐洲客戶經(jīng)常會問和誰合作過，如果在標題上直接加了，印象加分。主動開發(fā)海外客戶免費體驗：http://sina.lt/gu78送離岸賬戶 5.Regarding mp

客戶打開率高達90%的開發(fā)信標題該怎么寫?(附贈模板)

糾正措施：在你的注冊頁面加入“姓名”一欄。缺點：最后的結果是你可能會在用戶姓名一欄看到一大堆“米老鼠”，因為很多人不喜歡透露自己的真名。替代方法是，干脆不要姓名，用一條能夠吸引用戶注意的實質(zhì)性的標題來代替。2.

在開發(fā)信中，一定要拼命優(yōu)化郵件的前幾句話，在最開始的地方，用最短的時間抓住收件人的注意力！不好的郵件第一句話模式：寒暄過長，語句拖沓，沒有重點。為了表現(xiàn)的友好熱情，用了太多的寒暄（Rapport），其實這些話作用沒

開發(fā)信主動開發(fā)客戶屬于線上推廣的一種渠道，那么我們寫開發(fā)信的時候首先要學會聚焦優(yōu)勢，哪怕自己的產(chǎn)品價格、質(zhì)量、交期、售后、工廠規(guī)模、有海外渠道、有品牌等等優(yōu)勢，也不能全部寫進去開發(fā)信里面，建議選擇2~3個優(yōu)勢寫進

01.客戶網(wǎng)站上找素材 ： 將客人的明顯的標語、核心價值(core value)、總裁致辭放到標題里。02.以客戶利益為目標 ，越具體越好。03.以主打產(chǎn)品為標題，一目了然 ：Attn: purchasing – Featured products/ Safetyvests –

首先，標題。一語中的，讓客戶一看就是自己需要的，才能有打開的欲望。第二，內(nèi)容。盡量簡捷，只要寫打動客戶的特點就行了，內(nèi)容不要太多，否則，客戶沒有心思去看了。第三，內(nèi)容盡量圖文并茂 有時候一張圖片能表達的意思

外貿(mào)技巧:開發(fā)信的標題,要戳到客戶“心里”

英文商務郵件格式范文一 Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality te_tile products. To give

Can you introduce your company to us, or your target products market, thank you. （分析：這句話不太妥當。第一次郵件客戶沒有義務也不會很愿意回答你的問題）We look forward to your specific enquiries and hope

Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market

Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high

1. Landing the First Communication: Introduction Email to Potential Clients敲定第一次溝通:向潛在客戶發(fā)送電子郵件這封電子郵件用來介紹公司情況,關鍵是建立你在客戶心中專業(yè)的形象,并且提出溝通的邀請。Hi [Prospect],We’re a Y com

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)郵件范文?

一般老外看郵件通常就是3秒掃一眼，然后決定郵件的命運，我們一般寫開發(fā)信時只要突出重點就可以了。下面是例文： Hi Sir,Glad to hear that you're on the market for fiberglass. We specialize in this field for

一般我們在開發(fā)信的末尾會寫上一兩句希望對方給與回應或者勸客戶立刻采取行動的語句。1） Your comments on our products or any information on your market demand will be really appreciated.2） We are looking forward

外貿(mào)英文開發(fā)信范文1 Dear Sir,This is XX from a manufacturer specializing in producing XXX in China.We have been in this industry for over 10 years,please have a look at our website:XXX,you will find

We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to

7、引用Cathy Jo的方法：寫開發(fā)信都是在充分熟悉客戶網(wǎng)站的基礎上，觀察他們網(wǎng)站的標語，然后把相應重要的內(nèi)容放上去?？蛻粢豢?，會對這個標題有熟悉的感覺，就會打開來看。任何人，對自己企業(yè)的標語都是相對重視的。最后附上

服裝外貿(mào)開發(fā)信范文,有嗎?

Shopify為手機設計了一個非常棒的電子郵件模板。它的主題行和正文的第一行都很大，很容易閱讀，讓客戶第一眼就能清楚地看到主題、內(nèi)容和CTA。開發(fā)信開頭問候語？篇一:外貿(mào)開發(fā)信問候語 外貿(mào)開發(fā)信問候語:1.Nicedaytoday!2.

篇一:外貿(mào)開發(fā)信問候語 外貿(mào)開發(fā)信問候語:1.Nicedaytoday!2.Longtimenotalk,howareyounow?Hope everthingiswellwithyou.3.Inthemeantime,pleasepayattentionto relaxwhenyouarebusyinyourbusinessand triedjourny.4.Sincerelywish

這樣回憶過之后，是不是發(fā)現(xiàn)了你作為客戶，對郵件也有很苛刻的選擇標準呢？你作為外貿(mào)人，發(fā)送開發(fā)信給客戶要闖過第一關，是寫好標題，保證開發(fā)信被客戶打開。一、寫好標題提高打開率 開發(fā)信標題，至今有無數(shù)人寫過，迭代

第五：激勵性結尾 一般我們在開發(fā)信的末尾會寫上一兩句希望對方給與回應或者勸客戶立刻采取行動的語句。1） Feel free to contact with us if you have any questions regarding our products..,2） We are looking forwar

KENWEINI makes every effort to send you only information we believe you will find useful. We apologize if this information is no longer valuable to you. Please email us at to be removed from our mailing li

外貿(mào)開發(fā)信怎么寫最好?老外對于郵件閱讀有什么樣的習慣?

簡潔外貿(mào)信回復模板 郵件回復模板推薦 Dear xx：（用戶名稱，建議不要用client或者friend，直接加客戶名稱，避免群發(fā)詞）I am xx from xx , mannufacture of xxxxx for more than xx years.Glad to learn you're on

Writing of international opening letters 釋義：開發(fā)信就是外貿(mào)業(yè)務員給客戶發(fā)送尋求合作的郵件。開發(fā)信模板 英文大全如下：①發(fā)了開發(fā)信后客戶沒回音，催！Dear ***,Sorry to trouble you again!Please find my mail below

We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to

7、引用Cathy Jo的方法：寫開發(fā)信都是在充分熟悉客戶網(wǎng)站的基礎上，觀察他們網(wǎng)站的標語，然后把相應重要的內(nèi)容放上去?？蛻粢豢矗瑫@個標題有熟悉的感覺，就會打開來看。任何人，對自己企業(yè)的標語都是相對重視的。最后附上

外貿(mào)開發(fā)信模板模板一：Hi Sir/Madam,Glad to hear that you're on the market for furniture,we specialize in this field for 14 years,with the strength of ERU&USA ANTIQUE FURNITURE,with good quality and pretty

外貿(mào)開發(fā)信十大模版

外貿(mào)開發(fā)信是每一個外貿(mào)人都繞不過去的事物。雖然開發(fā)信的回復率受很多因素的影響，但是回復高的開發(fā)信總有可圈可點的內(nèi)容。 很多外貿(mào)人會注重使用“模板”，其實完全沒有必要。 根據(jù)公司的產(chǎn)品、客戶的情況，自己寫出的開發(fā)信，才是最好的。同時真正優(yōu)質(zhì)的外貿(mào)開發(fā)信可以持續(xù)給外貿(mào)人帶來非常豐厚的回報。 因此，針對開發(fā)信的撰寫，外貿(mào)人應該好好下一番功夫。 下面我們就來說說開發(fā)信的寫作技巧與案例~ 開發(fā)信寫作注意點 1. 郵件的標題 2. 3C原則（Clarity、Conciseness、Courtesy） 3. 目標導向 4. 注重細節(jié) 郵件寫作案例 這是一個美國客戶，詢問了我們一款電競椅的價格。我們的業(yè)務員報價之后，客戶沒有反應，跟蹤了幾次依然沒有回應。忽然有一天，客戶問我們的工廠是不是在安吉，得到我們的確定后他說要來工廠參觀拜訪。 見面后，客戶在工廠看了一番，沒有留下名片就走了?？蛻艋厝ズ笠琅f沒有任何動靜，也不與業(yè)務員聯(lián)系。 相信這樣的場景很多外貿(mào)人都經(jīng)歷過。 經(jīng)過各方面考量，我們還是決定繼續(xù)跟蹤這位客戶。通過對客戶進行背景調(diào)查后，我們了解到了客戶的相關信息。同時我們也需要考慮到美國的實際情況。 以上述信息作為切入點，我們又給客戶發(fā)了一封郵件，這次我們收到了回復。 Hi XX, Hope this email finds you well. Concerning the issue of that we export from other country to USA, we are still working on it with Haiti and Dominica free trade zone, the strategy way is ok, but we need confirm the details and make sure get the exact cost from China to their places. We will have the full information at the end of this month, I will update to you in time. （客戶回復：OK let me know what you find out, the only problem I see that is I am sure you know those are 2 countries WITHOUT any factories making anything related to furniture, so even if you can do the paperwork change, I believe that will NOT be accepted by USA customs, they know those are very poor small islands with no factories.） By the way, the trade war may be stopped soon, we need to make some purchase plan in advance, otherwise every customer will place the orders in the same time, the factory will be very busy and postpone the delivery time too.（客戶回復：I understand, but now we buy from 3 other gaming chair factories, so we do not need any new chairs, until after CNY, since we order a lot of stock to arrive before 12/31/2018.） Have a nice day! Best Regards Wishes Ivan 從客戶的回復中，可以提煉出三點：他與三家工廠在合作；現(xiàn)在不是他的采購期；2018年12月底之前他不需要電競椅。 雖然沒有成功簽單，但是這封郵件也達到了想要的結果。我們收到了客戶的回復并且知道了客戶目前的情況，以及他的采購周期和時間。接下來就需要根據(jù)他給出的時間在合適的時候加強聯(lián)系。 總而言之，在開發(fā)海外客戶的過程中，寫好開發(fā)信很重要。 當你的郵件內(nèi)容嚴謹而禮貌，并且戳中了客戶的點，與他們的想法或者顧慮相切合，你就有很大機率引起客戶的關注，從而獲得回復。一旦與客戶建立相對穩(wěn)定的聯(lián)系，訂單指日可待！
分享一下開發(fā)信的結構及應該使用的郵箱。 一.郵箱品牌? 這個的關系很大，重點是郵箱服務商的通道。海外發(fā)信對服務器、ip、系統(tǒng)的要求很高。建議用收費的郵箱，系統(tǒng)更好。目前業(yè)內(nèi)TOM的vip郵箱是收費郵箱行業(yè)中知名度較高的，且性價比不錯?？梢酝扑] 二.外貿(mào)撰寫結構 1.?標題：10-20字內(nèi)，抓住要領獲得客戶注意力 2.?Rapport：DearMr. 3.可信的利益陳述：你必須建立你的可信度，解釋客戶為何同你關聯(lián)，你能給他帶來什么好處，你的相關能力何在？你給他的提議是什么？要高度概述的同時，保持力度。需要較好的語言功底。 4.?特別陳述：你公司有何特別之處，最好“只能”同你們合作。 5.?特別的offer:這個往往是給客戶一個強烈回復的動機。 6.?提請行動：接下來希望客戶如何行動，給一個提請行動的祈使句，或者一個問句，請客戶回答。 7.?PS：有時PS非常管用，算是對開發(fā)信的一句話總結，并繼續(xù)敦促客戶采取行動。3和4是開發(fā)信的核心所在。6處理好結尾對于回復率有很大的影響。業(yè)務員一定要花時間想清楚，你能給對方帶來什么好處，并簡明扼要地講出來。最后，你希望客戶怎么做，要明確地講出來。一些ifyouhaveanyinterest,這種常見的結尾是沒有力度的。不如，Pleasesendusyourenquirywithyourspecificneeds.或者，Whatmaterials(models)youaresellingnow?
明確的主題一個不明確的主題，會讓客人根本沒興趣去打開陌生人的郵件。這個就需要經(jīng)驗了，內(nèi)容要言簡意賅，直接吸引客人通過主題去點開郵件，目的就達到了。至于他看了以后有沒有反應，就要看實際情況和你內(nèi)容的功力了。使用最最簡單的詞匯和句子。需要多學多模仿客人的郵件，用最簡單的詞匯來表達你要表達的東西。外貿(mào)函電的精髓就是，“簡單簡單再簡單”，能用一個詞表達的絕對不用兩個詞或短語，能用一句話寫清楚的，絕對不寫兩句。誰能用最少的句子表達同樣的意思，那就是最厲害的！多使用被動語態(tài)。我們明天會寄你樣品。中國人喜歡說We'll send you the samples tomorrow. 這句話沒錯，語法正確，意思清楚，但是老外就不喜歡這樣說。他們通常會這樣寫：Samples will be sent to you tomorrow. 用得是被動語態(tài)，人稱就沒有了。語氣要緩和。其實郵件本身是比較死板的，在電腦面前閱讀那些冰冷的字眼，和面對面的交談或者電話溝通是完全不一樣的。看一句話“Pls give me reply today.” 這句話如果面對面講，客人不會覺得有什么問題，會很高興說ok，或者no problem；如果電話里說，也不會有大問題；但如果放在郵件里，是不是略微生硬了一點點呢？如果改成Could you please help to give me reply today? 用的是疑問句，加上could, help這樣的字眼顯得十分委婉，但是又明確表達了你希望今天得到答復的準確意愿。這樣不是更好么？所以please, help, kindly, could, thank you, appreciate這樣的話在郵件來往中是很普遍的。除非你和客人已經(jīng)非常熟了，偶爾客套一下即可，平常就可以不需要了。
開發(fā)信是展示一個公司和產(chǎn)品的重要方法，開發(fā)信寫的有吸引力，才會有更多客戶回復， 開發(fā)信包含標題和內(nèi)容： 標題是展現(xiàn)給客戶的第一要素，所以不要太長，而且能夠體現(xiàn)出產(chǎn)品和特點，可以帶上Re: ； 內(nèi)容是簡潔明了，突出產(chǎn)品的優(yōu)勢和亮點，不用過多介紹公司信息， 剛開始可以不帶有附件，圖片，鏈接等。
外貿(mào)生意中應該注意的事項
百度上看到的，外貿(mào)營銷郵件方法如下： 做外貿(mào)好用的郵箱軟件有哪些？做外貿(mào)與客戶溝通時，為了保證郵件安全，可以選擇企業(yè)郵箱，在發(fā)送開發(fā)信拓展客戶階段，TOM企業(yè)郵箱的快速收發(fā)可以讓用戶體驗到我們的產(chǎn)品和服務。企業(yè)郵箱的使用提高了外貿(mào)業(yè)務溝通的效率，那么就來看看外貿(mào)客戶搜索郵箱軟件有哪些、外貿(mào)營銷郵件如何群發(fā)？ 外貿(mào)客戶搜索郵箱軟件有哪些？ 外貿(mào)用戶選擇群發(fā)郵件，首先要考慮的點是郵件的安全性和發(fā)信速度，TOM企業(yè)郵箱是國際著名的郵箱廠商，可以很好的滿足各種發(fā)信需求，有效保障外貿(mào)郵件來往的穩(wěn)定。 在企業(yè)郵箱的官網(wǎng)點擊免費試用提交信息，就可以快速完成注冊，郵箱開通4年能用8年，如果有公司官網(wǎng)域名的話，可以開通域名郵箱，在外貿(mào)與客戶溝通時，也能提高自己的信譽度，與客戶建立更好的合作。 外貿(mào)營銷郵件如何群發(fā)？ 郵箱注冊成功后，一些創(chuàng)業(yè)公司就可以發(fā)送外貿(mào)營銷郵件來拓展客戶，單次可以群發(fā)幾百封郵件。對外群發(fā)郵件時，可使用群發(fā)單顯功能，用戶收到郵件時，只會顯示自己一個收件人，非常方便，這是普通郵箱所沒有的。 另外，TOM企業(yè)郵箱給每位企業(yè)員工提供的都是無限郵箱容量，對于我這種有容量焦慮的人來說，是非常友好的，再也不用刪郵件去騰空間了；而且，企業(yè)郵箱支持一鍵撤回和誤刪恢復，這在任何時候都是非常好用的功能，挽救了好多次的尷尬場面。企業(yè)郵箱還能用手機綁定微信隨心郵，直接在手機上收發(fā)郵件，不占用手機內(nèi)存，方便快捷。
　　外貿(mào)郵件怎么發(fā)? 下面是我為你整理的外貿(mào)郵件范文，希望對你有用! 　　外貿(mào)郵件范文1 　　主動跟新買家建立聯(lián)系 　　Dear Mr. Jones: 　　We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future. 　　We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon. 　　Sincerely, 　　John Roberts 　　對新買家要求建立業(yè)務聯(lián)系的回復 　　Dear Mr. Jones: 　　We have received your letter of 9th April showing your interest in our complete product information. 　　Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. 　　Sincerely,. 　　向老客戶介紹公司新的產(chǎn)品信息 　　Dear Mr. Jones: 　　We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new products, which are now available from stock. 　　We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection. 　　We will keep you informed on our progress and look forward to hearing from you. 　　Sincerely, 　　回復對某個產(chǎn)品的查詢 　　Dear Mr. Jones: 　　Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster". 　　We've enclosed the photo and detailed information of the product for your reference: 　　Product: toaster 　　Specification: xxxxxxxxxxxxxxx 　　Package: 1pcs/box Price: 10usd/pcs 　　Payment: L/C 　　For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. 　　We look forward to receiving your first order. 　　Sincerely, 　　無法提供對方查詢中所要求的產(chǎn)品時 　　Dear Mr. Jones: 　　Thank you for your enquiry of 12 March cate 9 cable. 　　We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. 　　We would, however, like to take this opportunity to offer the following material as a close substitute: 　　Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. 　　Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If you find the product acceptable, please email us as soon as possible. 　　Sincerely, 　　查詢對方公司的產(chǎn)品 　　Dear Sir or Madam: 　　We know that you are exporters of textile fabrics. 　　We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used. 　　We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned. 　　When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco. 　　Sincerely, 　　外貿(mào)郵件范文2 　　作為買家，認為對方報價太高 　　Dear Mr. Jones, 　　We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these. 　　While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply. 　　We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession. 　　We are looking forward to your reply, 　　Sincerely, 　　要求對方開立信用證 　　Dear Mr. Jones: 　　With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C. 　　Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time. In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract. 　　We look forward to receiving your favorable response at an early date. 　　Sincerely, 　　因?qū)Ψ轿茨苋缙谛庞米C而交涉 　　Dear Mr. Jones: 　　With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation. 　　You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales 　　Confirmation, you will see the clause reading: "The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice." The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales 　　Confirmation and ask you to refund to us the storage charges we have paid on your behalf. 　　Your cooperation in this respect will be appreciated. 　　Sincerely, 　　外貿(mào)郵件范文3 　　拒絕對方做獨家代理商的要求 　　Dear Mr. Jones: 　　Thank you for your letter of 15th September. 　　As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion, it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement. 　　We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines. We look forward to hearing from you. 　　Sincerely, 　　處理對貨損的投訴 　　Dear Mr. Jones: 　　We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing. Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully. 　　We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope you will agree. 　　Sincerely,