Dear Mr. / Ms., we have opened a sales office for our products at the above address in New York. We employ a group of consultants and a trained service department to conduct routine inspections of all

發(fā)盤英語范文：回復(fù)詢盤 Dear Adam,With reference to your last inquiry, we have already forwarded you the samples and take pleasure in making the following offer:Art No. AG105L: USD25.30/PC FOB Ning bo

Dear sir, we have learned yo name fm Bank of China Guangzhou Branch. We are glad to wte to you and hope to establish business relations with you. This is to inform you that we specialize in the export

有關(guān)詢盤回復(fù)的范文1 可以針對(duì)首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

英文詢盤郵件回復(fù)范文1 可以針對(duì)首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

回復(fù)詢盤英語范文：回復(fù)對(duì)某個(gè)產(chǎn)品的查詢 Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and deta

回復(fù)詢盤英語范文寫作

Enquiries are so large that we can only than allot you 200 cases.詢盤如此之多，我們只能分給你們200箱貨。Enquiries are dwindling.詢盤正在減少。Enquiries are dried up.詢盤正在絕跡。They promised to transfer their

英文詢盤郵件回復(fù)范文1 可以針對(duì)首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

商務(wù)英語詢盤函電范文篇1 Dear Mr. Smith,We purchased a large quantity of your products a few months ago and found them very satisfactory.Currently, we are in need of the same quantity of the item and would

報(bào)盤函電英文范文篇1 KK Kiddie Korner,Inc. November 24th,2000 Foshan Sweethome Installations Ltd. 2 Xiyue Street Foshan,Guangdong China Dear Sirs,In reply to your letter of 21st November,we have pleasure in e

英語詢盤函電的范文

Sincerely,Important Language to Remember 商務(wù)英語詢盤范文模板 The Start: Dear Sir or Madam 開頭：親愛的先生/女生 To Whom It May Concern - (very formal as you do not know the person to whom you are wri

Dear sir, we have learned yo name fm Bank of China Guangzhou Branch. We are glad to wte to you and hope to establish business relations with you. This is to inform you that we specialize in the export

商務(wù)英語詢盤范文 Dear Mr. XXX,You are recommended to us by Bank of China in New York that you are one of the leading sportswear dealers. Right now, we are particularly interested in importing various ra

英文詢盤郵件回復(fù)范文1 可以針對(duì)首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

商務(wù)英語寫作范文:如何向客戶進(jìn)行詢盤

有關(guān)詢盤回復(fù)的范文1 可以針對(duì)首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

詢盤基本格式 Dear Mr. XXX，（對(duì)買家的禮貌的稱呼，不要以sir or madam來開頭，這樣對(duì)對(duì)方不夠尊重）Thanks very much for your inquiry dated XXXXX via alibaba.com.（提醒買家他于什么時(shí)候通過哪里看到你公司的產(chǎn)品信息

Regards D、大量訂購詢問價(jià)格,大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家,對(duì)他們的回復(fù)要詳盡一些,內(nèi)容一般包括樣品的價(jià)格,采購量和相應(yīng)的價(jià)格,這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的,給買家感覺是給他的一個(gè)優(yōu)惠。 Hi there, Thanks fo

4. 針對(duì)買家非明確部分，在回郵中點(diǎn)出并引導(dǎo)對(duì)方回復(fù)（參考案例）案例二 Hello,we are a company based in USA and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time.

外貿(mào)詢盤回復(fù)模板

商務(wù)英文詢盤信范文1 Dear Mr. Smith,We purchased a large quantity of your products a few months ago and found them very satisfactory.Currently, we are in need of the same quantity of the item and would

商務(wù)英語詢盤函電范文篇1 Dear Mr. Smith,We purchased a large quantity of your products a few months ago and found them very satisfactory.Currently, we are in need of the same quantity of the item and would

回復(fù)詢盤英語范文：回復(fù)對(duì)某個(gè)產(chǎn)品的查詢 Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and deta

有關(guān)詢盤回復(fù)的范文1 可以針對(duì)首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

回復(fù)客戶詢盤英文范文1 Dear Johnson，We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.As Australia is

商務(wù)英語詢盤回復(fù)范文

商務(wù)英語詢盤函電范文篇1 Dear Mr. Smith,We purchased a large quantity of your products a few months ago and found them very satisfactory.Currently, we are in need of the same quantity of the item and would

英文郵件回復(fù)范文一 Dear Mr. / Ms,Thank you for your letter informing us of Mr. Green’s visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until

3，收郵件的人不是公司決策者 如：Dear，Thank you! I received your email and I sent it to our outsourcing manager. He didn’t tell me anything just now.　I will contact you soon once got any news.跟進(jìn)

回復(fù)客戶詢盤英文范文1 Dear Johnson，We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.As Australia is

英文郵件回復(fù)的范文格式如下：范文一：Dear sir or madam:Thank you for your inquiry dated 25 march.We are always pleased to hear from a valued company.I regret to say that we cannot agree to your request f

英文詢盤郵件回復(fù)范文

　　詢盤郵件聽說過，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的，希望對(duì)你有用! 　　1 　　可以針對(duì)首次來信沒有明確需求，聯(lián)絡(luò)資訊不全的客戶 　　Dear Mr. Amir, 　　Many thanks for your inquiry datedof XXXX from alibaba. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your pany as many details as you can. Such as your pany foundation time, how many workers, major product lines, pany website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　可以針對(duì)首次詢盤比較明確，且聯(lián)絡(luò)資訊較全的客戶。 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Mr. Muller: 　　Thank you for the letter of date enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before date. Please refer to the attached files for packing and product specification . 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully mitted right now. 　　Therefore, at the most petitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our pany prefer to offer you the above "cost" price to hit your target. 　　Hope so petitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　2 　　Dear Edison Bonilla, 　　How are you? Thanks a lot for your mail and your trust on us. 　　I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me / 　　Yours,sincere 　　Star Cheng 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　建立業(yè)務(wù)關(guān)系 　　Dear Sir or Madam: 　　A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices. 　　We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world. 　　In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China . 　　Your early reply will be highly appreciated. 　　Yours faithfully, 　　1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you. 　　2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you. 　　3. we ,therfore,take pleasure in rming you that we are an enterprise 　　manufacturing shirts.開發(fā)信 　　4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證 　　5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊(cè) 　　6. We are sending you separately our pattern-book with the price list.隨函附寄 　　7.We are confident that you can do some profitable business.相信貴方可以獲利。 　　8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基礎(chǔ)上 　　9.don t remember to tell you then Mexican market is very petitive 市場競爭激烈 　　10. The designs and colors of all products will almost exactly match your needs詢問詳細(xì)資訊 　　包裝和嘜頭 　　1. We want you pack the tins in cartons ,each containing 12 　　tins,separated by corrugated paper dividers. 　　2. We trust that you will give special care to the parking in order to 　　avoid damage in transit. 　　3. Each case should be marked with the following: name of the 　　modity, quantity, country of origin, etc. 　　4. We can do exactly according to your packing instructions. 支付貨款 　　1>Dear Sir or Madam: 　　We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January. 　　However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed. 　　We are looking forward to receiving your early reply. 　　2>Dear Sir or Madam: 　　I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft acpanied by a full set of the shipping documents. 　　3. 　　Hi Mike, 　　Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap. 　　Thanks and best regards, 　　C 　　4.開發(fā)信 SECRET how to reduce mouse cost 　　Hi 　　Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details. 　　BR, 　　Star 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　各種詢盤回復(fù)范本 　　高效回盤5大要訣 　　及時(shí)：接到買家詢盤，要給予及時(shí)反饋，確保詢盤回復(fù)有效性。通常在1小時(shí)內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時(shí)間超過10小時(shí)，會(huì)大大降低訂單生成率。 　　專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識(shí)，對(duì)于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè)解答。 　　準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問了解，切忌一知半解。 　　具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯(cuò)過了商機(jī)。 　　格式：格式一般分為稱呼、正文、敬祝語、落款幾個(gè)部分，語言簡潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯(cuò)誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 回盤參考模版 　　不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類： 　　1、未付款詢盤回復(fù)： 　　第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)絡(luò)，聯(lián)絡(luò)內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)檢視庫存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)： 　　Dear XXX, 　　we have got your order of...... 　　The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc. 　　When the payment is finish, I can stock up the item and get it ready for shipping. 　　If any further questions, please feel free to contact with us. 　　Thanks 　　Best Regards 　　2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子： 　　Dear XXX, 　　I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit. 　　If you have any other questions, Please feel free let me know. 　　We are looking forward to getting your early reply. 　　Best Regards 　　3、發(fā)貨后的回復(fù)： 　　從貨物離開中國海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問。 　　A、告訴買家訂單詳情 　　Dear Customer， 　　The item you order is already shipped and the tracking number is XXXXX 　　The mail status is as follows: 　　SHANGHAI 　　Dispatch from Sorting Center 　　This is the status of your order. You will get it soon. 　　Thanks for your support and understanding. 　　B、 詢問是否收到貨物 　　Dear customer, 　　EMS tracking rmationEMS網(wǎng)站查詢 　　This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know. 　　Thanks 　　4、 客戶投訴產(chǎn)品質(zhì)量有問題 　　Dear customer, 　　I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again! 　　Dear friend, 　　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　Best Regards 　　5、訂單完成 　　Dear customer, 　　I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　Thanks 　　Best Regards 　　6、提醒買家給自己留評(píng)價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié) 　　Thanks for your continuous support to our store, and we are 　　improving ourselves from service, quality, sourcing and so on. 　　it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　Best wishes 　　7、折扣 　　Dear xxx, 　　Thanks for your message. 　　Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　Please feel free to contact us if you have any further question. 　　Thanks & Best regards! 　　8、常見問題回復(fù) 　　A、推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品。 　　Hi there, 　　As Christmas is ing, we found hair straightened has a large 　　potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　　Regards 　　B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會(huì)積極盡量幫他找到庫存，同時(shí)向他介紹類似的款式供其選擇。 　　We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to remend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there's anything I can help with, Please feel free to contact us.Thanks. 　　Regards 　　C、改完價(jià)格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： 　　Hi there, 　　We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　IF any further questions, please feel free to contact us. 　　Regards 　　D、大量訂購詢問價(jià)格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個(gè)優(yōu)惠。 　　Hi there, 　　Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　Regards
　　做外貿(mào)的話，遇到客戶詢盤是常有的事，掌握回盤的英文寫作也是很必要的。下面是我給大家整理的回復(fù)客戶詢盤英文范文，供大家參閱! 　　回復(fù)客戶詢盤英文范文1 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above "cost" price to hit your target. 　　Hope so competitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文2 　　Dear Mr. Muller: 　　Thank you for the letter of (date) enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info. 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now. 　　Therefore, at the most competitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文3 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba.com dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　回復(fù)客戶詢盤英文范文4 　　Dear Mr. Amir, 　　Many thanks for your inquiry dated(of) XXXX from alibaba.com. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　
在外貿(mào)業(yè)務(wù)中，郵件溝通是我們最常用的一種。 如果一封郵件中，我們不能把客戶的問題回復(fù)清楚，溝通無法做到高效，會(huì)讓客人對(duì)業(yè)務(wù)員的專業(yè)水平有看法，從而造成業(yè)務(wù)機(jī)會(huì)的耽擱或者失去等等。 這就要求我們?cè)趯戉]件時(shí)，做到簡潔、高效。在回復(fù)前，我們要對(duì)客戶的背景做一下調(diào)查，調(diào)查方式可以通過海關(guān)數(shù)據(jù)對(duì)客戶進(jìn)行分析，判斷客戶真實(shí)性。 下面我們一起看一下我朋友分享給我的案例。 客戶的詢盤： Hi SimonWe are looking for below two items,can you do them?If yes,pls send us the quotation and advise the lead time of samples and mass production.Picture 1 & Picture 2 (客戶發(fā)的圖片，這里改用文字代替了） 朋友回復(fù)： Hi Jim Kindly thanks your reply. Attached our quotation for your review Pls kindly find reply from us : 1. we can make two items as the below but please help me confirm the information: (1) Regarding the first item,the information you give me is the picture one right? (2) As another black clear glass(picture 2 i send to you) we also can make,but we need picture 2 specific information. Attached our production like picture 2 for your review. 2.We will finish sample within 30 days once we received the deposit . 3.Regarding the mass production ,pls do trust us supply ability .We can 8000pieces pre month for the door and 20,000 square pre month for the window. Any problem pls feel free to contact me . 我們?cè)诨貜?fù)客戶詢盤時(shí)，要學(xué)會(huì)分析客戶的詢盤問題，我們看一下客戶詢問的問題： 1、客戶問我們是否能做以下兩款產(chǎn)品 2、如果我們能做，需要報(bào)價(jià) 3、樣品和大貨的發(fā)貨周期 從上面我朋友的回復(fù)郵件看，郵件對(duì)第一個(gè)問題做了回復(fù)，也提出了自己關(guān)于產(chǎn)品的問題。 第二個(gè)問題，他對(duì)產(chǎn)品做了報(bào)價(jià)，是對(duì)客人做了回復(fù)的。 我這里有個(gè)疑問：第一個(gè)問題回復(fù)中，他對(duì)產(chǎn)品有疑問，他這個(gè)報(bào)價(jià)又是基于什么來報(bào)價(jià)的呢？ 如果對(duì)客戶需要報(bào)價(jià)的產(chǎn)品細(xì)節(jié)不明白，我建議，可以等先問清楚了再報(bào)價(jià)，做到報(bào)價(jià)準(zhǔn)確。 第三個(gè)問題，他只解答了樣品的發(fā)貨周期。對(duì)于批量產(chǎn)品交期的問題，沒有解答。雖然他描述了自己公司的產(chǎn)能，但并沒有讓客戶得到他想要的答案。 對(duì)于這個(gè)詢盤我們可以這樣回復(fù)： Hi Jim Noted with thanks for your inquiry. 1.we can make the two items according to your request.The quotation will be sent to you asap . 2.Sample lead time:30 days on receipt of deposit. 3.mass production lead time:45 days for reorder ,60 days for first order on receipt of deposit. We are confident of the production capacity with 8000 pieces for doors and 20,000 square for window pre month in our company. But we have below questions before quotation,pls kindly confirm back: (a) Attached picture one is same as the first item ? (b) Coulld you pls send us the specific information for the black clear glass(in picture 2 )? Looking forward to your earlier reply so that we can quote you asap. Any problem pls feel free to contact us . Regards 最后： 建議大家在寫完郵件后，建議站在客戶的角度，自己再讀1-2遍，一方面是為了檢查語法或者內(nèi)容，是否有錯(cuò)誤，另一方面，看看所有的細(xì)節(jié)是否有回復(fù)清楚，避免遺漏。 寫好英文郵件，要求我們具有良好的英文閱讀能力，能理解客戶表達(dá)的意思，同時(shí)也需要具備良好的寫作功底，才能與客戶做好溝通工作。 希望大家都能多多開發(fā)到客戶。
我做了3年的貿(mào)易了，回復(fù)了之后沒有消息很多時(shí)候是正常的。你只能去減少這種情況，但是不可能去避免。比如客戶的詢價(jià)郵件，一般客戶肯定會(huì)貨比幾家或者十幾家。有時(shí)候你的價(jià)格不是最吸引人的，給的信息不是全面的，或者客戶認(rèn)定你們的公司不專業(yè)，或者沒有優(yōu)勢，或者客戶只是在做前期市場調(diào)研問問市場價(jià)格而已。或者即使你的價(jià)格低，但是他和別的供應(yīng)商采購過這個(gè)產(chǎn)品，只是問問你的家作為參考而已；或者客戶只是篩選新供應(yīng)商，為以后采購做準(zhǔn)備現(xiàn)在不可能有訂單等等?？傊碛珊芏啵闆r很復(fù)雜。你只能盡力去做好：比如你回復(fù)的時(shí)候近可能比別人更早；多了解下市場行情，多比較下別人的價(jià)格或者對(duì)手的價(jià)格給一個(gè)優(yōu)勢的價(jià)格；或者你給出市場行情分析或者合理預(yù)測幫助客戶了解產(chǎn)品和市場，顯得你比別人專業(yè)?；蛘哙]件感覺冰冷，你有時(shí)間打個(gè)電話過去；有展會(huì)的時(shí)候約別人見過面產(chǎn)生信任。 一般情況下做貿(mào)易主要是不好和客戶產(chǎn)生信任，有了信任生意就好做了。我的很多客戶過后說合我做生意的理由是我們有信任。所以你盡量多去了解和嘗試努力建立信任，之后生意是水到渠成的。價(jià)格是重要的，但是絕大部分情況下不是最重要的。 希望我的一點(diǎn)經(jīng)驗(yàn)對(duì)你有幫助，謝謝！

　　詢盤郵件聽說過，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的，希望對(duì)你有用! 　　1 　　可以針對(duì)首次來信沒有明確需求，聯(lián)絡(luò)資訊不全的客戶 　　Dear Mr. Amir, 　　Many thanks for your inquiry datedof XXXX from alibaba. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your pany as many details as you can. Such as your pany foundation time, how many workers, major product lines, pany website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　可以針對(duì)首次詢盤比較明確，且聯(lián)絡(luò)資訊較全的客戶。 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Mr. Muller: 　　Thank you for the letter of date enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before date. Please refer to the attached files for packing and product specification . 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully mitted right now. 　　Therefore, at the most petitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our pany prefer to offer you the above "cost" price to hit your target. 　　Hope so petitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　2 　　Dear Edison Bonilla, 　　How are you? Thanks a lot for your mail and your trust on us. 　　I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me / 　　Yours,sincere 　　Star Cheng 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　建立業(yè)務(wù)關(guān)系 　　Dear Sir or Madam: 　　A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices. 　　We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world. 　　In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China . 　　Your early reply will be highly appreciated. 　　Yours faithfully, 　　1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you. 　　2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you. 　　3. we ,therfore,take pleasure in rming you that we are an enterprise 　　manufacturing shirts.開發(fā)信 　　4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證 　　5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊(cè) 　　6. We are sending you separately our pattern-book with the price list.隨函附寄 　　7.We are confident that you can do some profitable business.相信貴方可以獲利。 　　8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基礎(chǔ)上 　　9.don t remember to tell you then Mexican market is very petitive 市場競爭激烈 　　10. The designs and colors of all products will almost exactly match your needs詢問詳細(xì)資訊 　　包裝和嘜頭 　　1. We want you pack the tins in cartons ,each containing 12 　　tins,separated by corrugated paper dividers. 　　2. We trust that you will give special care to the parking in order to 　　avoid damage in transit. 　　3. Each case should be marked with the following: name of the 　　modity, quantity, country of origin, etc. 　　4. We can do exactly according to your packing instructions. 支付貨款 　　1>Dear Sir or Madam: 　　We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January. 　　However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed. 　　We are looking forward to receiving your early reply. 　　2>Dear Sir or Madam: 　　I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft acpanied by a full set of the shipping documents. 　　3. 　　Hi Mike, 　　Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap. 　　Thanks and best regards, 　　C 　　4.開發(fā)信 SECRET how to reduce mouse cost 　　Hi 　　Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details. 　　BR, 　　Star 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　各種詢盤回復(fù)范本 　　高效回盤5大要訣 　　及時(shí)：接到買家詢盤，要給予及時(shí)反饋，確保詢盤回復(fù)有效性。通常在1小時(shí)內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時(shí)間超過10小時(shí)，會(huì)大大降低訂單生成率。 　　專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識(shí)，對(duì)于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè)解答。 　　準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問了解，切忌一知半解。 　　具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯(cuò)過了商機(jī)。 　　格式：格式一般分為稱呼、正文、敬祝語、落款幾個(gè)部分，語言簡潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯(cuò)誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 回盤參考模版 　　不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類： 　　1、未付款詢盤回復(fù)： 　　第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)絡(luò)，聯(lián)絡(luò)內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)檢視庫存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)： 　　Dear XXX, 　　we have got your order of...... 　　The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc. 　　When the payment is finish, I can stock up the item and get it ready for shipping. 　　If any further questions, please feel free to contact with us. 　　Thanks 　　Best Regards 　　2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子： 　　Dear XXX, 　　I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit. 　　If you have any other questions, Please feel free let me know. 　　We are looking forward to getting your early reply. 　　Best Regards 　　3、發(fā)貨后的回復(fù)： 　　從貨物離開中國海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問。 　　A、告訴買家訂單詳情 　　Dear Customer， 　　The item you order is already shipped and the tracking number is XXXXX 　　The mail status is as follows: 　　SHANGHAI 　　Dispatch from Sorting Center 　　This is the status of your order. You will get it soon. 　　Thanks for your support and understanding. 　　B、 詢問是否收到貨物 　　Dear customer, 　　EMS tracking rmationEMS網(wǎng)站查詢 　　This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know. 　　Thanks 　　4、 客戶投訴產(chǎn)品質(zhì)量有問題 　　Dear customer, 　　I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again! 　　Dear friend, 　　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　Best Regards 　　5、訂單完成 　　Dear customer, 　　I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　Thanks 　　Best Regards 　　6、提醒買家給自己留評(píng)價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié) 　　Thanks for your continuous support to our store, and we are 　　improving ourselves from service, quality, sourcing and so on. 　　it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　Best wishes 　　7、折扣 　　Dear xxx, 　　Thanks for your message. 　　Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　Please feel free to contact us if you have any further question. 　　Thanks & Best regards! 　　8、常見問題回復(fù) 　　A、推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品。 　　Hi there, 　　As Christmas is ing, we found hair straightened has a large 　　potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　　Regards 　　B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會(huì)積極盡量幫他找到庫存，同時(shí)向他介紹類似的款式供其選擇。 　　We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to remend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there's anything I can help with, Please feel free to contact us.Thanks. 　　Regards 　　C、改完價(jià)格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： 　　Hi there, 　　We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　IF any further questions, please feel free to contact us. 　　Regards 　　D、大量訂購詢問價(jià)格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個(gè)優(yōu)惠。 　　Hi there, 　　Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　Regards